10/8/25
Verified Renter
While the maintenance and front desk staff are helpful, friendly and accommodating, it seems the management team that oversees them could use improvement. It is weird for a luxury building to not offer package holding due to an instance of someone else picking up a package, it seems management could offer a better system for the front desk team to implement to reduce any issues. Furthermore, it seems that staffing of the front desk could use improvement, there's often a line during peak times... such as after general work hours. It is surprising that an award winning management company would not have a better understanding of how to optimize staffing.
Reseña de Apartments.com
Administrador de la propiedad en Waterline Square respondió a esta revisión
Thank you for offering your insights. We are glad to know you find our teams helpful, friendly, and accommodating. Because we are always looking for ways to enhance the living experience, we appreciate your feedback on our current packaging system... and general management of the office. At your convenience, we would be delighted to discuss your specific suggestions in more detail with you and invite you to contact us directly at waterlinesquare@windsorcommunities.com. We appreciate your time and look forward to hearing from you soon.