Century Lake Apartment Homes

My apartment has had a flooding issue for nearly two years now, and it is still unresolved. It makes me very anxious knowing my apartment could flood at any time, and there is nothing I can do to stop it. The staff’s handling of the issue has been uncaring and hostile. Multiple members of the staff told me that the flooding issue isn’t a big deal because “flooding in your home happens after a heavy rain.” To me, this felt dismissive and manipulative. Flooding is not normal in any habitable... property, period. In my opinion, my apartment is uninhabitable, and the people who work here simply do not care.

Here is what happened in the latest flooding incident (two weeks ago), where my bedroom carpet was wet after a heavy rain:
I called the emergency maintenance line and asked for carpet fans (at this point I’ve been through this procedure multiple times). No one ever brought any carpet fans. Now the carpet has a mildewy smell. I called the emergency maintenance line again and asked for someone to come clean my carpet. The person said “OK.” No one ever came. Keep in mind, my apartment has flooded SEVERAL TIMES at this point.

In my experience, Century Lake and its employees lack basic empathy and view tenants as financially exploitable. When I first toured this place, I felt like the quality of the apartments was misrepresented — when I moved in, both the microwave and dishwasher were broken, and the carpets were not vacuumed. I personally had to vacuum several liters of dog hair (which I am allergic to).

Now that I’ve had enough of living in this absolutely atrocious apartment complex, I am now having to pay a $2,900 fee to terminate the lease early. Just to clarify: yes, I have to pay $2,900 just to move out of an apartment that, in my opinion, is uninhabitable due to repeated flooding.

In conclusion: if you choose to stay at Century Lake Apartments, know that if your apartment has a serious flooding problem, in my opinion, no one here will help you. They only care that you keep paying them thousands of dollars every year for (in my experience) supremely low quality apartments. Lee mas

I’ve been living at century lake for almost a year now. From before I moved in, the staff has been incredibly helpful and friendly. The property manager helped get me moved in sooner than the original availability date and worked the scheduled renovations in while I was living there. Staff and neighbors are always very friendly, we’ve never had issues with anyone. Property is very well maintained and kid friendly. My kids have loved the new playground they installed and it seems the pool has... been renovated for the upcoming season. It’s also worth noting the community is very pet friendly and they regularly host social events.

The apartment floor plan itself has plenty of space for myself and two young children, balcony and external storage area is a huge positive in the warmer seasons. There is a lot of natural lighting with the large windows and the view from the second floor is really nice and very green/natural for the area. The complex location was amazingly accessible, equally distant from 75 or 275, with backroads available to get just about anywhere in Cincinnati and a lot of conveniently close stores (Kroger is about a three minute drive). Everything was clean when I moved in, appliances seemed new and haven’t had any issues. I didn’t have preferred parking, but I never had a problem finding a space or even having to walk too far across the lot. Heater/ac works very well for such a large apartment, I was concerned when temperatures hit sub-zero it might not keep up, but I never had any issues. Prices are a little higher than nearby apartments, but I would say that it is definitely worth it.

I really can’t say enough positive things about the community, the apartments, and the staff. My family and I have had a wonderful experience with century lake and I would highly recommend the apartments and Morgan Properties. Lee mas

The office manager is nice but the owner is incredibly, rude, condescending with little attempt to care about his tenants. He has spoken to me disrespectfully on numerous occasions after approaching him politely with open communication.

In the year we have lived here we have endured a number of problems from the start. Upon moving in there were many issues such as broken cabinets, broken outlets, the washing machine not working, sliding doors falling off the hinges, blinds falling and breaking... . In the year we have lived here we have required 20+ service requests and let me tell you they take forever to fulfill them. It once took them 2 months and 3 different requests to fix one thing.

They have been doing construction on the pool since we moved in in September. It is now the middle of summer and the pool isn't anywhere near finished and I never see anyone working on it.

I have nothing good to say about this apartment complex. Please do yourself a favor and find somewhere else. You don't want to deal with what we have dealt with. Lee mas

I’ve lived at Century Lake for a little over a year and it has been good. Although all the improvements they’ve made have been inconvenient at times, it all has enhanced the property. The outside of the whole complex has been painted. All the water pipes have been replaced. The windows of many apts have been replaced, and recently the dryer vents were all cleaned. The thing that impresses me most is that maintenance calls have been answered in a timely manner. Lastly, it’s quiet and the grounds... are well kept. I feel safe and at home here. Lee mas

I've only been here for a short time, but am happy to share about my experience thus far at Century Lake. It really starts with the staff, Adam and Mike in particular. Whenever I have questions or am confused about something, they are always quick to answer/assist (trust me, I've had a lot of questions so far). I run into them periodically as I've integrated myself into the community fairly quickly by walking my dog frequently, using the onsite laundry facility and visiting the mailroom often... . Everyone I've ran into including other tenants have been polite and easy to talk to so far. I am happy to be a part of this community so far and am looking forward to what my future brings here! Kudos again to the staff for doing their best to make this an enjoyable experience (we all know moving isn't fun)! Lee mas