The Highlands of West Chester

I’ve had a good experience with this apartment community. The staff responds quickly when something needs attention, and the maintenance team is reliable. They usually handle requests within a day, sometimes the same day, which makes life a lot easier.

The common areas are kept clean, parking is organized, and the building feels safe. Communication from the office is clear, and they’re easy to reach when you need help. Overall, it’s been a comfortable place to live, and the service has been... consistent Lee mas

The office staff are very friendly and helpful especially Ms Cynthia.

This is BY FAR the WORST place we’ve ever lived in! The people in the office are so rude and nasty! And lack any kind of empathy! Only thing you’ll get from this place is a headache! Nothing ever works here! We’ve gone a week without hot water and also a week without power! And now not only does the laundry card machine in the office not work but neither do any of the 3 washing machines in building!!! They never apologize for anything here! Just rude with attitude like they are so disgusting... here! I am here to warn you, STAY AWAY FROM THIS PLACE!! Lee mas

My Husband and I have lived here for 3 years and are now leaving YAY!!. The reason we stayed for so long isn't because we loved it, or even liked it but it was because of the location and the cost of leaving. Our complacence was a product of things going very wrong and then being ok for a longer period of time. but every time we would sign a

Roaches:
Upon moving in we would see a cockroach her and there but it was only gotten worse at time moved forward. I know that this is a reality of... apartment living but seeing them on a daily bases is too much. Though they spray once a month-ish it is not enough to deal with the issue its just enough to make people feel like they are doing something.

Maintenance:
In our 3 years of living here our experience with maintenance leaves a lot to be desired. I know that the pandemic had its own effect of how they did business but when our AC started leaking in our utility closet it was outrageous. Our closet and hallway carpet was constantly wet for an extended period of time. Sure they paid for the carpet to be cleaned but we were on a first name bases with the cleaner because we saw him so often he eventually left us a 5 gallon bucket to catch the water dripping from the unit. 5 Months went by before it was "fixed" instead of fixing it in (the unit is so old that it needs to be replaced) they mounted a water heater platter under the unit and after a 3 or 4 adjustments we now pay twice the amount to run the AC because it is so inefficient. lately our requests have been small but they have been good about it.

Overall experience:
The main office is Zero help unless you go to the manager. The Buildings are old and there is only so much maintenance can due. The Company who rents will not update the buildings in any helpful way. Loyalty means nothing when you leave. If you are in a pickle and you need a cheep option here is fine, just know, you get what you pay for. Lee mas

I moved in over a year ago . Place has went down hill I want able to see apartment before I signed a lease should of realized it then . Floors are with tacky paper not tile , appliances are very old don't work . No updates on apartments but raised the rent , broke down cars in parking lot , haven't moved since spring last year garbage thrown all over . Cleaning out cars leaving trash in parking space, garbage thrown outside of dumpster instead of inside it . Ice from storms bad on sidewalks... someone could be hurt don't bother to salt or take care of . Manager has no clue what there doing . Place not worth what they ask building beds repair outside but over look for cheaper way looks tacky , owners only out for the money . Laundry rooms are backed up with water sewer clogged smells bad , mold growing on walls cover up with paint . My lease up soon out I go . Too many other nice places for this price not with monarch as a owner .
Lee mas