Elevation at Mountain Park

PLEASE check out the Google reviews as well (includes pictures and will give you more of an idea of what you are getting yourself into if you choose to move here).

My sister and I moved in 2 days ago and it has been a terrible experience. We walked into a unit that had code violations and simply was not finished or clean. What we discovered on move in:

-One toilet is not fully sealed to the ground (code violation). You can see it visibly detach from the ground when you sit on it.
-The other... bedroom toilet has exposed sheetrock around it (code violation)
-Shower head not fully attached to the wall
-Paint spray on every windowsill. If they would taken just a few minutes to clean it would have been much appreciated
-Our valet trash was left with trash from either the workers or the previous tenant and smelled like cat pee
-Missing tile on our backsplash and exposed nails
-Holes in the closet walls
-Green sticky stuff left on walls and brown sticky stuff left on bathroom counters
-Dog hair on windowsills
-Overall wear and tear (we would be okay with this if the above did not exist).

Shortly after walking around the unit and discovering this, I went to the leasing office and was told that the unit was signed off on by their employees and that anything that needed to be fixed would have to be a service request.

I am truly flabbergasted if anyone signed off on that place. When we brought the issues forward to the leasing office, the attitude presented was dismissive and they seemed actually annoyed that we were bringing these items up. Being met with a little bit of empathy in this situation would have gone a long way. We in no way blame the leasing office, but would have really appreciated an "I'm really sorry that happened, let me check with our team and see what we can do to get this resolved".

When we confronted them about the code violations we were also told to submit a service request which I have completed this morning. I am hoping they will be resolved quickly, but based on the other reviews.... I guess we will have to see. If possible, I will update this if we start to have a better experience. Lee mas

Erroneous reviews are slanting the true assessment of this place. Do your homework. Years of filth and lack of response to any of it. MAKE SURE YOU DO NOT FALL FOR THE LIES

Love the maintenance team. Quicker than usual response. Anthony really takes the time to take care of what you need and does a great job with repairing!

Trash areas look like a homeless camp. Refusal to do upkeep on common areas

New mgmt is rude. Vacancies galore, and will stay that way with their way to high rental rates. Offering one month free? HA! LOWER THE RATES. Walkways and patios / decks in dire need of pressure washing. Moss galore on the roofs. I'm dealing with ants....AGAIN! $200+ per month for w/s/g? INSANE!!