Rochester Village Apartments at Park Place

Apartments and area are nice, but the leasing office is terrible. I have an insect issue because the entire building has a silverfish problem the office refused to address. A legitimate infestation and the office could not care less. Bugs in my bed, office, kitchen etc. All over my apartment. I have cedar/lavender oil everywhere, run a dehumidifier 24/7 and have to keep my apartment uncomfortably cold to not have them. Even with all of this if my apartment goes above 71 i will have them all... over the place at night.

They ignored my calls for a week initially before an exterminator was sent, and I had to pay out of pocket to get MY OWN EXTERMINATOR beforehand because they said they wouldn't call anyone except their guy that comes 1-2 times a month, and if you miss him then you're SOL.

There are 3 options when you call the leasing office: 1. for leasing information 2. (for current residents) to leave a message 3. for emergency maintenance to the on-call maintenance team. There is not an option to speak to someone working immediately, they send you to voicemail and deal with you later. If your issue requires immediate action then expect to never have it solved. Lee mas

I would not have moved if I didn't relocate. This apartment complex is awesome! The staff is like family and I am so thankful for my time spent here.

I lived here from 2018-2019 and the only good thing was the underground parking. The “dog park” was convenient but insanely small. The pool is a joke as you share it with the entire community so every screaming child imaginable is there-forget about relaxing. The closets are way too small, there’s minimal airflow due to one window and a sliding glass door. And the heat blasts in the buildings in the winter time, my apartment was always so, so hot because of that. The kitchen is gorgeous, but... that’s about it. Unless you’re in a 2 bedroom so you can split rent, move to a different area. It’s not worth the price tag. Lee mas

Lived here for over a year now. The apartment itself is very nice and spacious. The underground parking is the best feature. Nice community and well kept. With that said, walls are paper thin. You hear everything. They also are starting to replace the carpet with plank flooring. So if you aren’t top floor, you will hear every footstep and any other noise. I think this was a big mistake and a bad move to get renters to pay more. I will not be renewing my lease for this reason alone. The noise is... just obnoxious without carpet to dampen the sound of footsteps. There is also constant construction going on in the townhouses down the road. I have had 2 flat tires in the last 3 months from nails picked up on the main road. I would recommend these apartments if you can tolerate the excess noise because the units themselves are some of the nicest in Cranberry. Lee mas

This apartment is the smallest that I've ever had and the most expensive. I realize that they are fairly new and the buildings have an elevator and underground parking, but taking that into consideration and for the size of the apartments, they are way overpriced. The office accepts deliveries which is good. Maintenance issues are handled quickly.