The Lantern at Glen Mills

I had a very disappointing experience with this apartment management. After notifying them that I would not be continuing my lease, instead of handling things fairly, they began adding extra charges. What makes this worse is that one of the charges was simply because my notice was considered “late” by just 2 days—right after a long weekend when I was out.

If this was such a strict policy, a clear letter or reminder should have been placed on my door well before the 60-day notice deadline.... Relying only on emails, which can easily get misplaced among other priorities, feels unreasonable.

Charging tenants unfairly for small delays feels like taking advantage rather than providing fair service. I strongly suggest future residents be very cautious and double-check everything with this management, as their approach to communication and billing is far from tenant-friendly. Lee mas

A decent community with lots of amenities. The maintenance team needs to be even more proactive in resolving the resident issues. Friendly staf, Pet friendly cpmmunity makes this apartment stand out in the Glen Mills area.

This is such a beautiful community with plenty of things do do around. The office staff is really very friendly and kids have great park which is kept very clean. Overall the community is very clear and safe.

I have lived here with my fiance for about 1.5 years.

The apartments are pretty nice and have a decent amount of space. It is a quiet area with normal noise for an apartment complex.

The maintenance however, is absolutely terrible. I submitted a request to fix a cabinet, two months ago. Still waiting for them to fix it. Prior to that the dryer stopped working, I had to follow up, daily, with the leasing agent to try and get the problem resolved. For every email i sent it would take at... least 3-4 days for a response.

The Trash/Recycling set up is completely backwards. They have two trash bins together, and the recycling bins you have to search all over the complex for. There are only two areas to recycle, so as you can imagine, no one wants to hunt for this, so recycling here needs improvement.

All the amenities are either broken or need repair. the clubhouse is kinda open with the gym, but still needs work, the grills aren't supplied with propane, the fountain was only recently turned on, the firepit doesnt work, and yet they still require an amenities fee.

There are better places in this area that won't charge you as much or if they do, they have the amenities they advertised.
Lee mas

Glad that the club house has re-opened again. Thank you! I would be great if management could clean the cobweb through the complex more diligently, and provide better pest control. Thank you.