Mansion at Bala Apartamentos

Beautiful spacious condo with modern appliances. Neighbors are friendly in my building on my floor. That being said, I have had multiple packages taken from the mailroom and those place in front of the Amazon locker by the carrier (not fault of the facilities). The apartment below me can be a bit noisy at time but its manageable. Front office and maintenance team are top tier! Very effective and efficient. The pool area can be overcrowded and appears to be larger number of none residents on... Sunday evenings. If the gates are down and passes are used by residents perhaps that can control the flow of people coming in without the residents. Thanks for the trash clean up, that was getting crazy and my deck face the parking below. A few adjustments that are fair to all tenants could help especially with the pool. It is a really nice set up out there that I hope to enjoy more for the remainder of the season. Lee mas

If I can rate Mansion at Bala apartments with zero stars, I would. The hallways are dirty and full of trash. Smalls badly. The apartment management /maintenance offices do not respond to tenants' requests. I was without hot water for a few months before the maintenance changed my water heater. My washing machine broke again; it took a few months to fix the problem. The apartment's monthly cost goes up, and services go progressively down.

So much has changed in with this complex. I understand personnel changes have taken place and it will take a little bit to get on track with certain things.

Really not the best … the trash is a completely insane , packages have become harder to get things just get left don’t go into the lockers , hallways are very dirty

I’m in a wheelchair and I cannot Open the doors to come through to come outside, unless I have someone with me at all times. When I first moved here in April, I had a occupational therapist that did a survey of the building, and to possibly three times that letter that she wrote about the accessibility issue was sent to the office to the manager. I guess it was ignored because the doors are exactly the same.