The Haven at Indigo Square

If you like receiving your mail, I would not live here.

I am a long time resident and have enjoyed living here for years. Unfortunately, since Greystar took over they have been subsequently adding fees and removing amenities. They'll lure you in with a low initial offer and then tack on additional fees.

The most recent example of this is their adoption of Fetch. You are no longer able to receive mail and they are now charging a fee for a 3rd party to lose your mail. Multiple residents have... reported losing packages to this new service despite now having to pay a monthly fee to receive our mail.

The pool is closed 25% of the time. The golf simulator has never been open under Greystar's management. I have maintenance issues festering in my apartment for weeks. Why are we paying all these fees for no amenities and not being able to receive our own mail??

Their decision to use Fetch was the final straw for me, I tell all my friends to never live here now while I used to frequently refer people to live here. Lee mas

Apartment it self is roomy and never had any issues with anything breaking. But they host a few events every month and they always have free food and drinks. Xmas party, pool party, random game nights. Property itself is kept really clean as well which is nice.

Overall, my experience has been fine. Not good, not great, but fine. The units themselves are spacious and fairly updated. Usually no issues with parking. To their credit, the leasing office does try to hold community events, even if they only send the notification an hour before the start time. As other reviewers have stated, the dog waste issue still persists. It’s honestly embarrassing to show guests around the community with the amount of poop laying around. The gym does not appear to be... regularly cleaned or maintained- with 2 treadmills out of commission for months, with no updated timeline of a repair. It’s a fine started community for those new to the area due to the location. Lee mas

The insides of the buildings are generally fine. Could be better, but fine. If you have loud upstairs neighbors, good luck getting the office to do anything about it.

On the other hand, the outside of the buildings/amenities need work. It's not unusual for garbage cans/dog waste stations to be overflowing, allowing trash to blow into surrounding bushes. The lingering trash may or may not get picked up. LOTS of dog poop around all the buildings. The office sends out an occasional email... threatening to fine inconsiderate neighbors, but there's never any follow through because they have no way of knowing who's doing it. Empty threats clearly don't work, so maybe it's time for a new strategy? I believe there used to be a company that would come around to empty waste bins/pick up poop - not sure what happened to that.

The vacuum at the car wash station has been broken for at least a year. Instead of replacing the broken hose, they continue to "fix" it by duct taping it until it inevitably rips again. The latest solution is a plastic bag wrapped around it which, unsurprisingly, doesn't work.

It's really frustrating to pay Mount Pleasant prices for such low quality and service. It seems like staff has given up judging by their apathy towards resident complaints and half-hearted attempts at enforcing community rules. People smoke on their balconies, despite this being a nonsmoking community, and nothing is done. Don't worry though, a reminder is usually included in their monthly "community housekeeping" emails about dog poop! I'm genuinely confused as to how this was voted the best apartment community and question the validity of some of these positive reviews. The potential is there, but management really needs to step it up because their action (or in this case, inaction) plays a huge role in the quality of life here. Lee mas

Absolutely horrible place to live! So much noise between apartments, dog poop everywhere, off leash dogs all over the place, rude tenants that just don't care....it just isn't a good place. The staff do nothing to help. Everything costs you a fortune - if you don't want car door dings, a garage costs you $225. If you want a chance at getting your mail, you pay another fee (but really you need a PO box because 50% of your packages will go missing). If you are a bad dog owner, this IS the place... for you. They have no idea who has dogs and who doesn't so don't bother declaring your pup! There is absolutely nothing luxury about this place or the amenities. Lee mas