The Willows at Shelby Farms

This place is literally covered in garbage and bugs everywhere you look. It’s completely unsanitary and unsafe. DO NOT LIVE HERE!

Infested with ant , don’t do it !!!! I thought that because I lived there before that I wouldn’t have an issue but no it’s infested and they would not give me my money back .

I am in my 3rd year at the property. I moved into a renovated unit - new everything basically and have been very comfortable. Living alone I have felt safe and connected. The maintenance staff has been so responsive and helpful. The office staff is polite and follows up. Yes, I have dealt with ants on occasion - pest control has addressed and remedied. Yes, there is a 60 day move out policy, which is in your lease info. I have loved my fireplace in the winter, my balcony in nice weather and... the wooded setting of the complex. Mgmt is working on improvements constantly. The only thing I feel is missing is valet trash service. Lee mas

I have roughly live at the complex for 15 months, since I’ve been here I’ve dealt with several bug issues, ants (winter 23-24, house flies (May-June 23, and fruit flies (April-June 24). Whenever I talk to the staff, they say that it’s normal. AC went out (Approximately June 10, 2024) the maintenance team closed the tickets prematurely before the issue was resolved finally on July 5, 2024 my AC was fixed. The complex gave me one portable unit during that time, resulting in temperatures, only... being several degrees cooler inside, and it was outside. I spoke with the assistant property manager (7/2) that told me she would relay the message to the property manager and get with their corporate office about securing a credit additionally, I reached out to the district manager (7/10) who also was supposed to call me back the next day to finalize the credit amount and it’s been almost 3 weeks and I’ve still have yet to hear back from anyone in management. There’s been several break-ins into vehicles, including one that happened last week, and the property claims that there is surveillance and a security team that patrols at night. The on-site laundry facility is locked at completely random times; The trash compactor appears to break or malfunction at least once a week this has been since I’ve lived here when I talked to the district manager three weeks ago she told me that she was aware of the issue and had recently escalated it to the company that provides maintenance for the trash compactor; when it isn’t working a padlock is put on the compactor and no communication is sent out to the residence to inform them therefore other residence go to the compactor see the padlock and drop their trash off in front of it, causing there to be a pile up of trash at the front of the complex most recently they put orange cones near the compactors entrance, but I watch multiple vehicles stop at the cones and steel dump their trash in front of the compactor door again I say there are signs posted that it’s under surveillance however nothing seems to ever be done to the individuals that are doing it because it still consistently happens. Lee mas

Update: Move-out process! The property requires a 60-day notice to vacate the apartment. There is no acknowledgment when this notice is returned to the office. Scheduling a walk-through of the apartment was a complete and utter joke! After the office had rescheduled this date multiple times, we finally spent 15 minutes and completed this task.

The management office informed me that they had no record of the walk-through. They mentioned that if the walk-through was not completed before the end... of the month, I would be charged for an additional month's rent, or the rent for that month would be prorated based on when the walk-through took place. The walk-through was completed, one day before the new billing cycle was completed. I was informed once again that I would receive the final amount owed in an email.
when I checked the renters portal, it showed the full amount due for the next month. I again called the office
and questioned what was going on, and why I had not received my final billing. I received an e-mail the next day and promptly paid it using the renters portal as instructed by the office. I received an email response back reflecting the amount owed was zero.

Months later, I decided to rent an apartment along the Alabama-Florida Coast. During the application process, I was asked if I had any evictions, to which I promptly replied with a "No." However, I was later informed that there was a question regarding a notice filed in Shelby County by the Grove apartments. To clarify the situation, I sent an e-mail containing the correspondence that showed from The Grove with my final billing as zero. Unfortunately, I then contacted the Grove office, they informed me that they had no record of it due to the ongoing sale of the property. They provided me with the lawyer's information as well as the former property owner's information. After approximately 8 weeks of numerous phone calls and exchanging of emails, it was discovered that the office at the Grove had closed my renters portal account, effectively canceling my final payment. Although the prior owners waived the lawyer, late, and filing fees as we settled on the amount due, it still appears as an eviction with the matter being resolved on my record. Lee mas