22/1/26
Classic Bait & Switch
If I could give zero stars, I would.
1070 Main St Apartments completely wasted our time, money, and trust through what felt like a classic bait-and-switch. We toured an apartment in person and absolutely loved it. At no point during the tour or application process were we told that the unit we viewed was not the unit we would be receiving. In fact, the leasing agent explicitly stated it was the apartment we would be getting and even wrote down the apartment number when we left.
We were... approved, prepared everything to move in, and were told the apartment would be ready today at 10:00 AM. At 9:58 AM, two minutes before move-in, we received a call saying the apartment was suddenly not ready and asking if we could delay until Wednesday — after we had already reserved a U-Haul and arranged our entire move. Only after pushing back were we told we could move in at 2:00 PM.
When we arrived, we were handed keys to a completely different apartment. It was on the second floor (despite us specifically requesting a ground-level unit), visibly dirty, and had paint chipping off the counters and walls. It looked nothing like the apartment we toured or agreed to.
When we raised concerns, the assistant manager offered a larger unit but refused to accommodate the price difference, essentially asking us to pay more for their mistake. We then waited to speak with the property manager.
The manager came in without introducing himself, acknowledged he was already aware of the situation, and after we explained that we were never told the toured unit wasn’t available, he flat-out said he did not believe us.
No accountability. No apology. No effort to make things right.
This experience at 1070 Main St Apartments was unprofessional, misleading, and unnecessarily stressful. If you tour an apartment here, do not assume you’ll receive what you’re shown, and get everything in writing. I strongly caution anyone considering renting here.
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Administrador de la propiedad en 1070 Main Apartments respondió a esta revisión
Hello,
Thanks for sharing your experience. We’re sorry to hear about the challenges you faced with the move-in process and the discrepancies between the apartment you toured and the one you received. It's understandable how stressful and... disappointing this must have been. We will look into the concerns you raised about communication and the condition of the apartment. Your feedback is valued and helps us improve our service.
Best regards,
Valiant Residential Management Team





