Heron Pointe Apartamentos

Living in this complex has been one of the worst housing experiences I’ve ever had. The management is completely unresponsive and neglectful. For over a year, I submitted repeated requests about a broken dishwasher, their maintenance team would show up, poke around, and tell me “it’s fine” every single time. It never got fixed. They clearly have no intention of maintaining anything properly. The office communication is nonexistent or useless!!
If you’re considering a ground-floor unit DON’T.... There is a major ant infestation problem throughout the entire first floor. It’s not a one-time issue, ants literally invade your home constantly. Everyone I spoke to on the first level is dealing with it, and the management does nothing to address the root cause.
The air ducts in the unit were never cleaned, and I ended up having to pay out of pocket just to get them professionally serviced because the dust and allergens were unbearable.
And just when you think it couldn’t get worse try moving out. They will try to overcharge you with insane fees, made-up damages, and cleaning charges, even if you leave the place spotless. It’s like they punish you for deciding to leave their rundown property.

Save yourself the headache, the money, and the stress. Stay far away from this place. Lee mas

Amenities are great, apartments are spacious, staff has been responsive and wonderful

I left a google review when I first moved here. I’ve now been here over a year & I still love it. All the amenities are so nice, I love being able to go out on the lake without having to actually load up the kayak and leave. Maintenance is always quick to respond and Mark is fantastic. All of the office staff has been consistent and amazing (consistent except for the promotions and who could hate on that!?!?) basically, I’m saying you won’t regret moving here. Thanks for the past year making... the move easy & making me feel like this is home. Lee mas

4 years ago I had an amazing experience moving in building 8. I wanted to upgrade to a two bedroom and was directed to building 3. Things were a bit rushed as I scheduled to transfer but I trusted things would be in order due to me having little to no issues during my stay. The patio door seal was chewed (they replaced it after move in). The carpet really should have been changed ( I deep cleaned it myself) as you can tell there was a pet living in the unit prior. Approximately 3-4 months in, I... noticed roach activity. I reached out and they called pest control to come spray. The technician literally came in moved the fridge and stove and lightly sprayed plus cracked jokes the 3 minutes he was there. I noticed more, they called, he sprayed. I noticed more, they called, he sprayed. I was told not to wash my clothes, cook any food or contribute to making the unit a Roach friendly environment by the leasing office. If I can't cook or wash clothes and live the normal life of any other rent-paying tenant, then why stay. Finally, I left and moved in with my mother. That was in March, it's September and I went to check on the place and sure enough they are still THERE ALIVE AND WELL!! My lease is up at the end of December. I have paid rent on time and out of 12 months lived there 3-4. The leasing office continues to be of no help as if spraying will solve a roach infestation. I've had to pay additional cost for clothing and other items as I do not want to transport my belongings to my Mom's for fear of transporting them there. Keep going, do not pursue Heron Pointe!!! Lee mas

Living here has become unbearable, and it’s all because of the poor management. The complex manager is doing a terrible job at running this place. Since they took over, things have only gone downhill. There’s a complete lack of organization, communication, and respect for the residents.

The manager doesn’t seem to care about the community at all. They’re unresponsive to concerns, and when they do get involved, it’s usually just to impose unnecessary fines or make life more difficult for... tenants. The overall atmosphere in the complex has become tense and uncomfortable because of the way management handles things.

This used to be a decent place to live, but under the current management, it’s been a disaster. I wouldn’t recommend anyone move here as long as the current manager is in charge. Lee mas