6/10/25
Verified Renter
My move in experience was quite challenging. As much patience as there seemed to be at the beginning. There was an exact amount of impatience.
Moving out of state and trying to find time a new home has been a tricky situation. The email process was brutal and trying to communicate with an actual human rather than automated.
I feel the leasing staff is use to the mundane and seems like the move in process, etc is no brainer when a lot of us simply just need to be walked through and talked to... like a human. We are choosing your complex. We are providing you business. We are trying to juggle our lives as well. A little more patience, kindness and actual human communication would go a long way.
Reseña de Apartments.com
Administrador de la propiedad en Modera Germantown respondió a esta revisión
Thank you for sharing your experience. We understand that moving, especially from out of state, can be quite challenging, and we're sorry to hear about the difficulties you faced during the process. Your feedback about the need for more personalized... communication is valuable, and we'll work on improving this aspect. We encourage you to reach out to our team directly at (615) 845-9910 or moderagermantown@millcreekplaces.com to discuss any further concerns. We appreciate your patience and look forward to making your experience in our community a positive one.
Mike Z
Community Manager
