5/4/23
Do not live here. Poor management. There are better options.
One undeniable fact: I love Austin! My critical review of Ashton Austin is only in honor of that fact. Even before my residence, I had an extensive history of friends that have lived in the building, touting its prestige. I am saddened to say I’ve witnessed the quality of the building deteriorate severely in key areas such as safety, service, and managerial professionalism.
Aside from its prime location, I would not recommend living here if you value a true luxury, downtown Austin... experience—you will not be valued here as a tenant. I also refrained from writing this review earlier because of my dear appreciation for some truly dedicated building staff such as great concierges.
However, poor communication as well as a toxic and defensive attitude from management in the face of real emergencies (i.e. robberies, water damage, and elevator malfunctions) has changed my opinion of the building for the worst. Unforeseen circumstances are bound to occur, but Ashton Austin lacks proactiveness and innate professional ability to respond properly to Austin’s changing dynamics and the buildings true shortcomings. Recent events exemplify management’s failure and unwillingness to handle even basic operations.
This sentiment is echoed by many neighbors and palpably felt in the building—at this point, management is taking every opportunity to make this apartment not feel like a safe home.
They also have continued to institute weak, ineffective rules to limit your freedom with amenities, detracting even more from building value. If you are forced into paying add-on amenity fees, make sure you check your statement closely—they are known to erroneously charge you. Building finishes are outdated, especially for the surge in rent prices (but shoutout to the maintenance team who is very responsive!)
Please highly consider taking your business elsewhere, as management will not take a serious investment in the building for you to enjoy your residence. My love for Austin as a city and my fond memories here power me through my stay, but it is only fair for future residents to know the very real challenges associated with Ashton Austin.
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