Bridge at The Kenzie

I just moved in to Bridge at The Kenzie earlier this week. The new management team and maintenance teams have been great despite the issues observed from the previous management company. I understand now after reading some other reviews why there was a switch. I had signed a lease with the prior management company as I wanted a nice place overlooking the park and above the tree line with good light and minimal noise, and just before move-in day I was surprised to find out that a new management... company had taken over. The new management has been incredible, hospitable, and helped get major issues with the apartment fixed quickly. The maintenance team has been friendly, and immediately took care of my most pressing issue with AC. Overall I think the change to new management will be positive and this place is worth checking out, as the location, ammenties, management team, and maintenance teams are all big positives from my move-in experience. Lee mas

Kenzie is a great place to live. The neighborhood is wonderful, clean and vibrant, you feel on vacation! Many services are around the corner.

I’ve lived at The Kenzie since November and have experienced repeated safety and maintenance issues.

The fire alarm has gone off more than eight times, often in the middle of the night, with no clear explanation. During a recent 3 a.m. activation, a firefighter confirmed there was no fire and didn’t know why it triggered — which raises serious concerns about system reliability.

The car gate has been broken since before April, despite being a key advertised amenity. It hasn’t been repaired, yet... residents are still being charged for a gated community.

There have also been elevator breakdowns and ongoing construction that disrupt shared spaces. In my opinion, these repeated problems reflect poor infrastructure and lack of oversight.

While the property looks nice and some staff are helpful, the overall experience has been frustrating. I can’t confidently recommend it without major improvements in safety and communication. Lee mas

I don’t usually write reviews, but my experience at The Kenzie has been too frustrating to stay quiet. While the staff is courteous, upper management clearly doesn't prioritize residents’ needs. Maintenance is the biggest issue—my washer broke last Thursday and my clothes are still trapped inside days later. There’s no urgency with requests, especially after hours, and you’re often left to resolve things yourself. Repairs are often done with used equipment, causing repeat issues. Our toilet... broke multiple times, water pressure and temperature are inconsistent, and some locks and the garage door have been broken for weeks. I’ve seen a homeless person in the trash room and someone sleeping on the public patio with no follow-up. Maintenance workers even leave tools and trash in common areas. This is unacceptable. Greystar needs to do better—standardize your equipment, fix your services, and don’t raise rent unless you’re improving the living experience. Lee mas

Amazing experience! Best apartments ever! Staff is very friendly. Location is so good, right in the heart of Austin's Domain. But the lease termination fee and rules is extremely expensive and unreasonable.