MAA Balcones Woods

I recently moved to MAA Balcones Woods in Austin, Texas, and unfortunately, my experience has been less than satisfactory. When I applied, I was promised a unit with a swimming pool view, but upon moving in, I discovered that this was not the case. The video they showed me during the application process turned out to be outdated, which created false expectations. Additionally, the apartment itself is in poor condition, with cracks on the walls and mold growth. Safety is also a concern, as there... have been incidents of stolen cars on the property, and a gun shooting occurred here on April 22, 2024.

I recommend that potential renters exercise caution and thoroughly research before choosing MAA Balcones Woods. Honest reviews like this can help others make informed decisions. Lee mas

I've lived at this apartment complex for the past 14 months, and my experience has been disappointing.

The leasing office staff are unprofessional and rude, particularly the managers, who seem to lack proper training. On the other hand, the maintenance team is fantastic—helpful, professional, and always pleasant.

The safety of the complex is a significant concern. Car break-ins are a daily occurrence, and there have even been instances of shootings.

When we first moved in, we were promised an... apartment with a pool view, which was the reason for the higher rent. However, upon moving in, we were given a different unit with no pool view. Despite our objections, the management refused to adjust the rent, which felt like a deceptive practice.

Upon moving out, we meticulously cleaned the apartment, leaving it in better condition than when we moved in. Nevertheless, they charged us a cleaning fee and took our deposit. When we questioned this, they said we were supposed to inform them via email about our cleaning efforts, which seems absurd since they wouldn't waive the fee just based on our word.

Overall, my experience with this apartment complex has been marred by poor management, safety issues, and unfair practices. Lee mas

I’ve been living here a few months and don’t have a thing to complain about. The front office and the maintenance team have been extremely attentive and prompt in addressing any concerns or messages sent to them. Its quiet, the grounds are kept clean, haven’t had any pests issues, they communicate with the tenants regarding anything we need to be made aware of, and the overall location of the complex is close to so many stores/places and is also a good value for the price you pay for what you... get. Lee mas

good luck getting any help from management. this place is horrible and needs an overhaul. rent is already on the high end—then you realize you have to pay an exorbitant water bill and are forced to sign up for their tv/internet service. what a joke.

You will keep raising issues on maintenance portals and front desk but they won't fix it, Everything is old so it keeps breaking and requires maintenance, and obviously, maintenance team is always sleeping. The front desk will always say they are dealing with emergency requests. Apparently, no kind of request is an emergency and you will end up with the same issue pending for 3 months.