The Village At Gracy Farms Apartamentos

Hello,

Thank you so much for sharing your feedback with us. We’re glad to hear that you enjoy your apartment, find the community quiet, and that our maintenance team has been able to take care of your requests quickly.
We also appreciate you... bringing your concerns to our attention. We recognize the importance of timely communication, being readily available by phone, and maintaining the pool to the high standards our residents expect. The pool is a key amenity, and we understand how frustrating it can be when it is closed or not as well-kept as it should be. Please know that we are reviewing our processes to improve both the frequency of pool cleanings and the overall reliability of this amenity.
Your feedback helps us know where we can do better, and we truly value your input. If you ever have additional concerns, please don’t hesitate to reach out—we’re here to help. Lee mas

Thank you for choosing to renew with us for a third time! We’re so glad to hear that you love living here and truly appreciate your continued trust in our community. We look forward to making your next lease term just as enjoyable.

Thank you for sharing such detailed feedback with us. We’re so glad to hear that you enjoy the location, the community atmosphere, and the service from our team. It means a lot to know you feel welcome here, especially since this is your first... apartment experience after owning a home.
At the same time, we want to sincerely apologize for the frustrations you’ve experienced. We recognize that frequent staff turnover, ongoing gate issues, and pool closures have impacted your experience. The pool and outdoor amenities are a valued part of our community, and we understand how disappointing it is when they are unavailable—especially during peak times. Please know that our team is actively working with our service partners to resolve these concerns and put more reliable processes in place for long-term improvement.
We truly appreciate your patience and honest feedback—it helps us focus on what matters most to our residents. If you would like to discuss your specific maintenance concerns further, we would be glad to connect directly. Lee mas

Thank you so much for your kind words! We're glad to hear you’re enjoying the neighborhood and the quiet environment. It's great to know our team has been able to assist you promptly — we’re always here to help. We truly appreciate your feedback!