11/7/25
Verified Renter
Careless Management The Geokey system is aggravating and difficult to use, as well as an extremely annoying inconvenience. I have had to delay being able to get into my apartment just because my phone died, locking me out of getting home to be able to charge it. It’s unreliable, and worries me in the case of a power outage. They also chose to switch to this system with almost no forewarning or asking if the residents even wanted it. As soon as my lease ends, I’m out of here as fast as possible,... and I will be sharing all of my negative experiences (including repeated maintenance that never truly fixes our problems) with anyone and everyone looking to lease here.
Reseña de Apartments.com
Administrador de la propiedad en Villas on Guadalupe respondió a esta revisión
Hi Sophie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve had a frustrating experience with the GeoKey system. We understand how inconvenient it can be when technology doesn’t work the way it should,... especially in urgent moments like a dead phone battery.
To resolve this concern we are in the process of installing a charging station that will be readily available in an area where you do not need your phone to access it if your phone is dead. We hope to have this ready to go very soon and thank you for your patience.
In the meantime, if you are locked out you may visit a nearby location or borrow a friend's phone to call the office and choose emergency maintenance for a lock out and they can assist you.
We appreciate you being part of our community and hope we have the chance to improve your experience before your lease ends.
Sincerely,
The Villas Management Team
