Branch Creek Apartments

Maintenance is definitely and issue. Had electrical issue where I was without power for about 5 days due to some sort of damaged electrical equipment or wires. Having 2 small children at home made the situation that much more stressful. Apartments agreed to pay for our hotel stay due to them having to cut the power to fix it, but then refused to pay unless I sign a confidentiality agreement not telling anyone about what happened. I had to pay for my stay upfront and then would be reimbursed with... my rental account being credited for the amount. I have yet to receive any credit or reimbursement of any kind. Lee mas

This is a great place to live! Very quiet and convenient location. The amount of units they have with different floor plans is great because you can really pick the one that is best for your needs. The parking areas are well lit and very safe at night. The property manager and leasing agent are by far the best. They will do anything they can to be sure you are taken care of. Diana is always so welcoming when you stop by to visit and she makes sure to ask you if there is anything you need, and... gets it done! Titus is the best leasing agent on this side of Carrollton. He’s very knowledgeable and will help you find the unit you love. They are a great team. The property also has a great maintenance team that will stay till the late hours of the day to make sure every job is done. Lead maintenance is a jack of all trades and was able to find solutions to minor issues just by listening to us and took care of them. If I had my own property I’d definitely try to steal him. There is a dog park that our dogs love and would stay out at all night if they could. All in all, this is your new home. You’ll love the brick fireplace in the winter and you will love the open concept any time of the year! I highly suggest you check out the property and see for yourself. You will want to move in immediately. We looked at a lot of units and stopped once we made a visit here. Have not regretted anything since we moved in. They do not price gouge and the rent is very affordable. We plan on renewing our lease and we just moved in a few months ago. Love this place! Lee mas

I called looking for an apartment for my brother and it has not been the easiest. I spoke with Rebecca she was so very helpful and kind. I was given some information that no-one was able to give me. I would recommend giving them a try. There are many mixed reviews on here that had me a little confused. But I can assure you that after my pleasant conversation I would gladly move in myself!! Thanks Rebecca!!

-Shay

I moved in November 2019 from out of state. My initial thoughts of the property was good but they had some hangups with maintenance guys and front office management. However the new management team Titus and Christine along with Andy the maintenance guy and supervisor have met my expectations. This was a great change for the property. The new team always ask what they can do to make things better and are proving they want to have longevity with us over and over.

This apartment has horrible customer service. The apartments itself is very old and half of the time the amenities do not work. Been living here for a year and they have just gotten so run down. I am very unhappy and can not wait until I move.