North Star

It’s been 2 months I paid 50 dollar and bring all the forms for them to add my husband to the lease. They took the money and the form they they didn’t send us email for us to sign it. Now they’re charging for parking space 7 dollar and my husband have been paying it since July 18th. We are busy and both barely stay home. Anytime I get a chance to the office their system is always down. If they can’t add my husband to the lease they can cancel my lease and that’s it. Do not rent from this... apartment. Lee mas

If I could give zero stars I would. I wouldn’t even offer these apartments to a homeless person. The maintenance people lie about coming to fix stuff and they don’t. I’ve been waiting since 5/26/23 for them to come fix things in my apartment. They marked them as complete. When I called the office they said they were going to reopen my work orders and never did. I’ve contact corporate multiple times and nothing has changed. I’ve expressed MULTIPLE times and NOTHING has been resolved. When I first... got the apartment I was told that I was going to be on the second floor. Move in day I found out I’m on the first floor. My first time coming into my apartment it smelled like pure urine and cigarette smoke. I’m allergic to cigarettes and the smell messes with my asthma. No matter how many candles and how much I clean the cigarette smell still takes over. I seen where the maintenance men brought the oven from upstairs to my unit. The oven is broke and the light doesn’t work. I told them that day the oven light was out. They said they were bringing one and never did. My dishwasher is full of mold. I’m still waiting for them to bring one. A gecko came up my kitchen drain Multiple times. They’re waterbugs everywhere in the master bedroom. I can’t sleep in my room due to the fact the waterbugs are unacceptable. I can’t even sleep in my apartment because the waterbugs have taken over. My main close in the bedroom smells urine as well. It’s also full of waterbugs. My bedroom room has shattered glass from the previous window. I can clearly see how the waterbugs are getting in. My front door is still open at the bottom. I don’t feel safe going to sleep knowing somebody can easily kick my door in. When I lock the door from the outside I am able to push my door all the way in like it’s about to open. I asked to switch units multiple times but nothing has been done. Lee mas

This company is fully aware that they have a issue with A/C units. They allow you to move into a hot apartment, telling you it would be fixed. Once you sign that lease believing that things will get fixed, they will then ignore you. They don't answer the phones and do not return emails. The only way of contacting North Star is by walking into the office. The owner and office staff is completely disrespectful. BE CAREFUL moving here. You will regret it as soon as you have keys.

They don’t do walk through a before you move in , there isn’t a cleaning lady the apartments will be dirty. My ac didn’t work when I moved in neither did my refrigerator and my food spoiled because they took over 9 hrs to fix on my forest day moving in! The roaches are horrible pest control doesn’t help they are EVERYWHERE inside and outside, there isn’t a gym, no washer or dryers in unit or hookups , pools dirty and was locked for the WHOLE month a June. The office doesn’t call you back.... Maintenance sometimes take forever to fix things no matter how many times your work order is put in the will say it’s finish. Lee mas

Our neighbors who have multiple children lost their AC and it was down for 4 days and the complex refused to help them. It’s literally 105 degrees out and no window units were dropped off or anything and it’s been days. We stopped by the office so many times and we were told they are busy or “didn’t have the keys”. This is dangerous and inhumane.

We bought and installed a window unit (which we won’t be refunded for) and when Dallas Code Compliance came the apartment management lied and took... credit for the window unit.

These people are liars. So if you move here, make sure you have a window unit for when the AC goes out and know that you will be told many lies. Lee mas