SYNC at West Dallas

This apartment seemed perfect for my very first apartment. I toured it 3 times I saw no issues nor flaws within the apartment so I moved forward in the process of moving in. Around April after a big storm there was a roach in the bathtub. I contacted management & he acted as if me breaking my lease because of that was crazy. & I then saw one again above my bedroom vent. I’ve never dealt with bug issues before and don’t plan to. It is now July 13th of 2025. Save your money & move somewhere else.

The location is great, staff awesome, and maintenance speedy. That said, the property is in a bad state. Every access door is rusty, garage doors do not work, and the elevator is old and makes a lot of noise. I wouldn't mind if they hiked our rents by $50-100 just to get it back to being in a decent state, but as is, I'll probably end up moving out.

If I could give zero star, I would. You can rarely get anyone on the phone in the office and the office management has changed multiple times a year at one point. Cars are broken into regularly, and the management does as little as possible; they do not accept any responsibility. The rent continues to go up and the services provided have lessened. My REGISTERED vehicle has been towed TWICE during my stay at Sync since 2021. The gates are always broken. The call boxes are always broken. The... office management merely provides excuses and shuns accountability. It is a ridiculously managed property, and you should do yourself a favor and keep looking for another place to stay. Lee mas

Save yourself the time and money and look elsewhere. The prices here are crazy high for the quality of this complex. I’ve lived here for 2 years now and can’t wait to get out. Would not recommend.

I am sorry to say that I would not recommend this apartment complex to anyone. I have been a resident here for three years, but since the new management took over about a year ago, everything has gone downhill.
One of the worst experiences I had was when my car was towed on January 30, 2023, while I was out of town for work because I had a "flat tire." Most people don't even realize they have a flat tire, but apparently, that was enough to get my car towed. I had to pay $400 to get my car back,... not to mention the hassle of finding a mobile mechanic (not cheap if you're familiar with this service) to go to the tow company with me to fix the tire on an extremely cold and rainy night - it was the worst experience ever. It was disgusting and ridiculous to think my car was towed on one of the coldest days in Dallas, the day the entire city shut down.
I tried reaching out to the management and corporate office, but no one seemed to care about my situation. They just gave me the run-around, and I felt like I was being ignored. Please refer to the email that someone from the corporate office sent me, stating that a regional manager would call me. The email was dated February 7, 2023, and as of today, March 25, 2023, I have yet to receive a call. I gave them well over a month to rectify the situation, but no one cared. So, I decided to write this review to warn prospective tenants considering this apartment complex.
My vehicle was towed during leasing office hours, and this is a gated community, so there's no way this was done without the knowledge of the office. The receipt from the tow company clearly shows that the tow was authorized by Sync. I think it's disgusting that the property manager called me to tell me that this was done by the towing company without their knowledge. Mind you, I didn't get a call back from her until I started copying the corporate office in the emails I sent. A courtesy call or warning would have been more ideal, but they care more about the cut they're getting from the tow company. This is not the kind of service I expect from a place where I pay rent every month. I would let your future tenants decide if this is a fair treatment.
It makes sense why most tenants are moving out, and the lease renewal rate is low. I used to love living here, but now I can't wait to move out. I hope this review helps others who are considering moving in here to think twice before doing so. Lee mas