The Brownstones

My unit is filthy and infested with something. I’ve submitted multiple work order requests for pest control and they always come when I’m not home so I’m not for sure if they’re exterminating anything or not. I pulled out my refrigerator and stove which is disgusting. It looks as if it hasn’t been cleaned in years. There’s food and dead bugs all over. The walls appear to have some sort of nest from some animal or insects. I have all new furniture since I just moved and I’m afraid it’s gonna be... infested since being in this filthy and nasty. Lee mas

Our car was stolen from our driveway from the "gated" community. The gates are never closed, day or night, forcing us to deal with the mess out of pocket (unreal). On top of that, if you want efficient electric bills - it's not the place for y'all. Every summer our A/C unit cannot keep up with the Texas heat (we're talking 85+ temps) causing us to sleep in the living room on air mattresses for weeks. The heater has gone out the past two winters (60 temps at max), and we have had to purchase... additional space heaters and fireplace logs to stay relatively warm. We understand it's an older place, but it severely needs updates. You should probably look somewhere else. Lee mas

I lived here for a year and the location was great and made it easy to get to everything I needed to, was close to several fast food places and grocery stores. The overall quality to the exterior and interior was great for the age of the building and the updates were nice.

While living there in the spring/summer I had a millipede infestation in the downstairs bedroom which wasn't really handled and they ended up only spraying twice. The garage had a leak in the wall so every time it rained... water would come in and had a problem draining. The countertop wasn't flat in the kitchen and ended up coming loose and hurting a visitor. The insulation could be thicker in the rooms as the upstairs stays hot in the summer and the downstairs stays cold, even with blackout curtains in both areas. The A/C did not work every so often and had to be repaired a few times. After moving out, they tried to bill us a month and a half after we moved out to replace the carpets that had no problems when we moved out.

I would recommend these apartments if you can afford it, but document every problem you have while there and take pictures when you move out and be careful. Lee mas

Pros: Updated kitchen is beautiful, 2 car garage, balcony and patio to enjoy, the location is extremely convenient, maintenance requests submitted via electronic system are handled promptly, staff is very friendly, new landscaping is lovely - more shrubs and trees, better upkeep. A pro I might not have noticed except for all the rain recently is that water mitigation is excellent. Despite the bad storms in our area we had zero leaks, zero flooding, and zero standing water near our unit. Instead... of having a deep pantry you cant reach the back of, it's shallow and wide - a genius idea, though it took some getting used to.

Cons: In-person maintenance requests are always written down and NEVER followed up on, leasing process was inconsistent - my significant other and I were asked for different documents and had to sign different documents at move in, entrance gate for vehicles is frequently broken and left open - even overnight, the AC has trouble keeping up in the summer - our apartment will consistently reach 76-80 degrees in the summer.

As others have mentioned, it doesn't seem like having things in top shape was a priority for move in. We needed several things repaired - windows, front gate, garage door - and had significant rust stains (i hope that's what it was) in our dishwasher that we had to take care of ourselves. Neither of us were used to the online maintenance form and would go into the office - usually Kedra (i think that's her name?) would take down the details, but there would be no action taken. She also handled our leasing process during which my significant other and I were asked for different things and signed different forms. Lee mas

Ouch, some harsh reviews! I have lived at the Brownstones for two years and absolutely LOVE it! The neighborhood is quiet, the team goes above and beyond to make sure landscaping always looks nice, and the office staff is quick to respond to emails. Sure, the property is older and so you may encounter some "quarks." Full transparency, in our tenure we've experienced a bug problem, broken heater unit and a leaking dishwasher. The good news: maintenance and the office manager, Susan, were VERY... HELPFUL and resolved our concerns in a timely manner. For us, after weeks of apartment hunting we couldn't find a more affordable, central, safe complex, and we're happy to call The Brownstones home! Lee mas