13/11/24
Bad management
We are given little notice of our key fobs needing to be updated and if you don't go by that date, you are locked out of your apartment. This time, the office is closed on the same day that the keys expire, so there is no one on site to help until tomorrow. Cortland is trying to cut costs by not having office staff here on random days like a Monday. There should be someone here every day at some point.
I have also noticed something has been going missing from my apartment, which has added so... much stress to living here and not feeling safe.
In the past 3 years my storage unit has also been broken into at least twice.
Also this week the building failed the state fire alarm inspection three times.
Reseña de Apartments.com
Administrador de la propiedad en The Fairmount at Oak Lawn respondió a esta revisión
Hello,
Thank you for sharing your concerns. We understand how frustrating this situation must be and appreciate the opportunity to address them.
Regarding the key fob issue, we apologize for any inconvenience caused by the expiration. While the... timing was outside our control, we arranged to have a team member on-site to assist residents with resetting their fobs, even on a day when the office was officially closed. We’ll continue to work on improving communication and minimizing disruptions for our residents in the future.
We understand how stressful your concerns about missing items from your apartment must feel. While we cannot directly address personal incidents like this, we encourage you to reach out to local authorities if needed, and we remain available to discuss any security measures we can assist with.
We also sincerely regret to hear about the storage unit break-ins. While we take proactive steps to maintain security, specific incidents are unfortunately beyond our control. Please know that we constantly work to create a safe and secure environment for all residents.
Lastly, regarding the fire alarm inspection, it’s true that we did not pass initially. However, these tests are designed to identify and address issues before they become problematic. We acted immediately, without hesitation or concern for cost, to ensure all corrections were made and that we remained compliant with safety regulations. The safety and well-being of our residents is always our top priority.
If you’d like to discuss your concerns further, please feel free to contact us directly at oaklawn@cortland.com. We are here to help and always strive to provide the best living experience possible.
- The Cortland Oak Lawn team
