Village Green of Bear Creek

Great people in the office, great maintenance! Would highly recommend to people looking for a great place at a great price.

1 step away from being the projects but charge you like they’re luxury.

It just seems to get worse all the time here! The front gate is always broken, the water is shut off at a moments notice.
EMAILS go unanswered.. it us always someone/ something else’s fault.. the City of Euless, the boiler room, the pool guy didn’t come. The pool seems to always be locked, no explanation no emails to explain.
My Internet was out of service for 8 days, I pay the apt. for the service… no refund as it is not the apt. complex fault, go talk to Spectrum, I was told…I don’t pay... Spectrum !!
I used to like it here, NOT ANYMORE…
So much more stuff, I can’t name them all Lee mas

Just moved to Texas for a job and was looking for a place to stay and found village of Bear Creek. The leasing agent Christiana was my first point of contact when I wanted more info about the place, and she was awesome. She helped with a lot of stuff since this was my first time getting my own apartment. Furthermore my schedule at the time was very all over the place so that made it hard on finalizing the deal and signing papers but Christiana offered to stay past her closing time just to help... me out. All in all the staff are great and the apartment is nice. Definitely a solid choice. Lee mas

Here is my honest review. I have been patient but this place is ridiculous.

I am new from out of town and decided to move to Village Green. I was super excited about this new Journey, and new apartment. Luis, the leasing agent, was friendly and kind. When I got there, I was not able to move in. They said there was a move in time which no one informed me of. I got there at 9 am and they told me the apartment wasn't ready. How? When my move-in day was today??? I was also having my furniture... delivered and had to reschedule my mover. I sat in my car for about 7 hours while they got the apartment "ready".

When I was finally able to see the apartment, I immediately noticed the baseboard in the kitchen was pushed back and there was a cracked tile by the fireplace. The manager, Evenly, said she would take note of it and fix it. The next day I noticed the outlets and vents were not working, the sink in the bathroom was clogged, and the bathtub and shower both ran water at the same time. All the pipes were dripping, and the thermostat did not work. I went to the office and made my complaints. Two weeks later still nothing. I had to go back into the office and the assistant manager wrote things down on a post-it and said she would send someone. About another week went by and I went back to the office and Luis was able to get someone to come fix the sink, baseboard, vents, and outlet(some are not working again).

Regarding the bathtub, they said that they needed to order a part. THREE MONTHS LATER... still nothing. It's incredibly frustrating to take a shower with low pressure because the water is split between the shower and tub.

Also, random charges appeared on my bill. All these random charges were different. One of them being a higher rent price than what was stated in my lease. The manager Evenly has tried to make me like she too was surprised but also that it's normal. I also reminded her my bathtub is still not fixed.

Someone finally came and they fixed my sink instead of the bathtub lol. I went back to the office and she sent someone. That person came to fix it and said they needed to order the part( which was supposed to be ordered 3 months ago) and would come back Friday. None came on Friday and now the pressure is worst and apparently, now I have no hot water.

I'm not asking for much. I wrote all of this to say don't move here.Theres poor management here. Things don't get fixed. Lee mas