Woodchase Apartments

I’ve lived here for 4 years. We’ve never had an issue. Anytime we put in a work order, it was completed soon if not the very next day. The management is super friendly. They’re so nice. Love the Amazon locker for packages, has made my life so much better. The pools are always clean. Rent has gone up each year, but that’s everywhere. I’m actually moving from a 2 bedroom into a 1 bedroom. I love this place. 10/10 would recommend. Don’t hesitate to apply. You won’t regret it. The bad reviews I’ve... seen on here are ancient. And I guess management must have changed because I’ve never had an issue Lee mas

Lived Woodchase since early 2019 - no other issues/late payments.

Neighbors started smoking (not cigarettes) inside, to the extent that the smell came strongly into my unit.
After repeatedly reporting it per the explicit “non indoor smoking policy” in the leasing addendum... more than six months later, the issue is still occurring at least one night per week.
“Reminder emails” have been sent to our building, and I was told about “cleaning” that was supposedly done (while I was working from... home, and for which no work receipt ticket was left).

I’m now moving off the property (solving the problem myself) and have asked for rent compensation from the office for the last month of my stay, as the unresolved smoking is the only reason I am moving - but have been completely stonewalled.
Upon my asking for a middle ground solution, the situation has now been escalated above the manager because she could “see we are not going to reach a reasonable resolution in this matter.”

WOW.

Was a reasonable solution offered?
Does Woodchase truly “care and understand my frustration”?
Is it unreasonable to ask Woodchase to uphold the standard they set - no smoking indoors?

I have lived at this complex for years, but you could not tell by the way I am being treated.

Classic example of a failure in customer service. Lee mas

Some of the management are extremely rude, specially Kristina. they put completely irrelevant charge while moving out. And they don't have any proof to establish the charges. It is completely one-sided decision they take while putting the charges. Be-aware of staying here.

I don't live here, I wanted to but the receptionist was completely rude. I walked in the office, she was assisting someone, never said hello or a "I'll be right with you". When she finally got to me, she was very short, made me feel like I was inadequate for the property, I had to pry information from her. If she's like that with a prospect I can't imagine how she treats the residents.

Much was promised for updates-no thing yet in this late 80's complex. Cigarette smoke comes in from units surrounding this unit. Carpeting and padding are broken down and smells awful. Parking is a Bear...May have to lug groceries down the block and around the corner from apartment. Choose swimming time carefully. Want to avoid those drinking alcohol and cursing (using fowl lanuage) and smoking in recreation areas.