25/1/25
Dishonest Business Practices
I had a very disappointing experience with Chaparral Ranch when I applied to stay there in December 2024. Initially, I was informed that I would need to provide an offer letter due to my remote job, which I was fine with. I submitted my application with all the requested documents, including my pay stubs and the offer letter.
However, communication with the staff, particularly Brooke, was frustrating. Despite confirming that my application was being processed, I was later told that it couldn't... move forward because they were unable to verify my employment by phone. **They did not reach out to me proactively to let me know this.** I only found out after calling to check on the status of my application.
After providing alternative verification methods, including the fact that my company uses The Work Number, I was informed that they do not use this service and only call directly. When I reached out to my HR for help, they confirmed that they verify via email, but once I shared this with Brooke, she stopped communicating altogether.
I reached out to her multiple times to no avail. It was only after reaching out to the corporate office that I heard back from Bayley.
Per their application agreement, the admin fee is refundable if the application is denied (see screenshot). In my SMS exchange with Brooke (another screenshot), it was stated that if income is unable to be verified, they will have to deny the application. However, I believe that because I used the phrase “deny/cancel” in my text message, they are twisting my words to say that I canceled the application.
I am disputing this charge with my bank, but I want to ensure that other potential residents are aware of the business practices of this organization prior to exploring tenancy, given their dishonesty.
This is a beautiful complex, and we fell in love with the property, but I would not recommend this complex based on my experience. **Their verification process is outdated, their business practices are disingenuous, and their communication needs significant improvement.**
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