City Parc at Keller Apartments

It's been a year and still counting with no issues, prompt at resolving service request, and also good communication. However, I would like to pay my rent using my bank account as payment method the card charges are too high, tried adding my account details but I could see it shows card payment accepted only I have used my bank account for many months it's of recent card payments are only accepted. I would appreciate if something is done. Thank you

(Zero star) Extremely Disappointed – Poor Communication and Unfair Treatment

I had a deeply frustrating experience with the leasing team at City Parc Apartments. My application was rejected on the false grounds that I delayed uploading documents, despite me providing “clear evidence from the verification team they mentioned me to get in touch with(was told that they mentioned I delayed)” that my application and income verification were completed on time and met all the necessary income... requirements.

When I tried to get clarification, “the leasing staff and the relationship manager kept pointing fingers at other teams saying verification team or screening team or accountant in City Parc “ without giving me a straight or professional answer. My emails went largely ignored, and when I followed up in person, I was “met with rudeness and humiliation, which added unnecessary emotional stress.

What’s worse is that “I was never contacted with a valid reason for the rejection”, nor was I refunded the $215” I paid in application and admin fees – even though “the error was clearly not on my side”. This lack of accountability and empathy is completely unacceptable.

For comparison, I applied at another apartment complex shortly after and was “approved within two days” without any issues – using the “same documents, income, and background”. That just proves how unjustified City Parc’s rejection was.

This experience has left a lasting negative impression, and I sincerely hope others think twice before dealing with this property. I can never forget how it left an impact on me mentally and financially. Lee mas

Great living conditions. The customer service is friendly and helpful. Feedback is made in a timely manner. The environment is clean and always maintained.

Friendly office meeting. Apartments nice. Rent reasonable.

I leaved in City Parc at Keller of almost 3 years, my children and I have nothing to complain about, the place is clean, quiet and safe. The staff members are very friendly and professional, I like it.