9/7/24
Mold Infested
My family and I have been residents at The Watson since November 2023, and unfortunately our experience has consisted of broken ac that took them months to fix, leaky pipes that took them months to fix, broken outlets that are still broken, and persistent mold issues that have yet to be fixed. Along with the dirtiness of the complex and some people living in it. At the start of our lease, our above neighbors would let their dog pee of the balcony right onto ours. The pool has been closed the... entire summer, and the gates have not worked the entire time we’ve been here.
Our pipe that drained the sink and dishwasher was leaking we told the maintenance worker when he was fixing our AC and he didn’t do anything because he didn’t see the leak. We submitted a maintenance request on May 7, 2024 stating the leak and added that small amounts of mold were popping of from the moisture and humidity of the leak.
On June 7, plumbers came to fix the pipes. Walls were taken out, exposing more mold, electrical wires, and plumbing pipes. As a result of mold growing within the walls, mold has started to grow above our patio door and all that was done was a mold and mildew remover was sprayed and wiped, it has since started to grow back. After they “cleaned” and repaired the leak pieces of the wall with nails sticking out were left in our living room.
On June 18, 2024 we got a phone call saying that drywall workers were here to repair our wall. We were specifically told that they had given someone a key to our apartment and they would be there to fix it, we both work from home and not one person showed up that day or since; who did they give a key to?
Everyday our 4 year old and 6 month old wake up feeling congested. Our 4 year old says he has headaches frequently. I can’t even allow my 6 month old to freely crawl around our apartment due to the wall not being there and exposed wires and mold.
On June 23, we called to ask when our wall was getting fixed and was told that they were in a bidding war, waiting on the cheapest price. This was very unprofessional.
Out of all the complexes we have lived in, this has been the most unprofessional and most unclean.
As of July 2, 2024 there is still mold in our apartment, exposed electrical wires, and nails sticking out. When we contacted them to complain, all that was offered was $250 off rent, FOR MONTHS OF PROBLEMS.
We are not bad tenants, we pay our rent on time and have given them multiple opportunities to get this done.
Reseña de Apartments.com
Administrador de la propiedad en The Watson respondió a esta revisión
We truly appreciate your feedback and are sorry to hear about the issues you've been experiencing. It's important to us that all our residents have a positive experience and we regret that we haven't met your expectations. We understand your concerns... and would like to discuss this further to find a resolution. Please reach out to us at 1 682-304-4153 or thewatsonmgr@willowbridgepc.com at your earliest convenience.
Sincerely,
The Watson Management Team