9/7/25
Unprofessional Management and Poor Move-In Experience
I was really excited to move into this apartment community; My lease officially started on June 27th, and during signing, Miriam told me the fob to access amenities and tags weren’t ready yet, but I could pick them up the following week. No problem, I figured since I wasn’t moving in until July 5th anyway.
On July 5th. My wife went to the office to pick them up, only to be told by Miriam that they still weren’t available, and to come back the next week. A little frustrating, but we stayed... patient
Today is July 8th. I went in myself, hoping to finally get the keys, but Miriam wasn’t there. The other staff lady in the office told me she couldn’t give me anything because she didn’t know whether I’d already picked them up or not—and I’d have to wait until Miriam comes back from vacation on Thursday and I might have already taken it, in other words I could be lying!!!!
That honestly left me speechless. What if Miriam doesn’t come back? What if she quits? Should I be expected to pay for replacement fobs and tags just to access the property I’m paying rent for?
What really upset me is the unspoken suggestion that I might be lying about not receiving them. That kind of mistrust, especially from someone managing the place I now live in, feels incredibly disrespectful.
I just moved in and I’m already disappointed. This wasn’t what I expected at all in my first week of moving
Reseña de Apartments.com
Administrador de la propiedad en Carrington at Champion Forest Apartments respondió a esta revisión
Hi, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (855) 444-1213 so we can work towards a resolution.