Crossroads Ranch Apartamentos

My rent recently went up $140! They switched to bulk internet service (we could only use Xfinity in the first place), and instead of me paying $50 on my individual account for internet, I now have to pay $75 as part of my rent. I am terrified to see how much my rent will increase if I choose to renew my lease next year.

I have lived here for a few months. I complained shortly after move in of roaches in my unit. It took months for staff to get an exterminator out.

Since then, I have sent several unanswered emails, and continue to have issues with roaches. I have lived in several apartments, and have never had a roach issue before. It feels as if the staff does not care, and is ignoring my issues.

I lived here for two years and really liked it for a couple of reasons: great location, you're close to everything, nice pool, affordable, maintenance staff are nice and responsive to repairs.
Things I didn't like and reason I decided to move: many residents do not follow the trash rules they are not enforced by management, dumpsters look terrible and overflow with garbage, the entire complex reeks of pot, you must have a reserved space or garage because parking after 9pm is nearly impossible,... and the quality of people moving in simply don't care about keeping the place looking nice, management made some upgrades but I don't feel they effect me as a resident.
I would have liked to see the following improved: upgrade trash service, get rid of the volleyball court and turn it into a playground, splashpad, or just plain grass, more paved pathways connecting the buildings, less furniture and garage laying around on the property and litter cleaned up more often.
Lee mas

This complex has had soooo many staff turnovers and now the sold to a new company. We are now called crossroads ranch. They are mean and horrible to their tenants. I’m now way too intimidated to go into the office for anything. They won’t submit maintenance request, and they yell at you about it. They have lost several packages of mine and literally yelled at me that the my “didn’t” have them until I went and got a maintenance guy to go in and get them. I’ve never ever been treated more poorly... by someone that I was paying....oh also we pay our rent early every single month, yet after we paid they assessed a fee into our account for trash or water or something, but they didn’t assess it until the first, so since I paid early they threatened to charge me triple the fee...over a fee I had no idea about..., because I am a good tenant who pays rent early or on time every month... if you enjoy being treated like total crap and having clogged drains for days in end that smell like rotten meat then go ahead and rent here. Lee mas

This is the absolute WORST WORST WORST PLACE. they sold to a new company recently and I have NEVER experienced such rudeness in my entire life. We have lived here 6 years and have never been late, never had any issues, never had a single complaint, and most importantly we’ve treated like the pond scum they treat us like. On top of the ride bahavior they leave you with maintenance issues in the weekend. Our sink clogged and had a foul smell and we had to live with that for 2 days till we just... paid someone to fix it ourselves. Deserie is the leader of the pack when it comes to being treated like dirt. We can’t wait to leave now. Lee mas