Heatherwood Apartments

hank you for taking the time to leave a review about your experience at our apartment complex. We are pleased to hear that you find our parking facilities and gated community satisfactory, and we greatly appreciate your positive comments about our... neighbors and management team.

Regarding your mention of pests, we want to assure you that we take reports of pests seriously and have a proactive pest control program in place. However, we have not received any recent reports or evidence of roaches or spiders in our units. Nonetheless, your feedback is valuable to us, and we will continue to monitor and address any potential pest issues promptly.

We are committed to providing a comfortable and enjoyable living environment for all our residents, and your satisfaction is important to us. If you have any specific concerns or need assistance with anything else, please don't hesitate to reach out to our management team.

Thank you once again for your positive review and for being a part of our community. We value your residency and look forward to continuing to serve you. Lee mas

Thank you for taking the time to share your thoughts about our apartments. We are glad to hear that you find our community to be one of the best on Braeswood and that you appreciate the quiet environment, friendly residents, and staff.

Your feedback... is valuable to us, and we are committed to ensuring that you continue to have a positive experience living here. If there's anything specific you would like us to improve or if you have any concerns, please feel free to reach out to our management team. We are here to assist you and make your stay even more enjoyable.

Thank you for choosing our apartments as your home. We look forward to continuing to provide you with excellent service and a comfortable living environment. Lee mas

Thank you for sharing your concerns. We want to address each of your points to ensure there is clarity regarding our community.

Firstly, regarding the potholes, we want to assure you that we take road maintenance seriously. Our team has recently... completed repairs on the driveways, including addressing any potholes, to enhance the safety and convenience of our residents.

We understand the importance of parking availability, and we are pleased to inform you that we have ample parking spaces available for our residents. We are continuously monitoring the parking situation to ensure that everyone has access to convenient parking spots near their apartment units.

We want to clarify that we do not have any rat issues in our community. Our pest control measures are rigorous, and we have not received any reports of rats from our residents. If there are specific concerns you have regarding pests, we encourage you to reach out to our management team so we can address them promptly.

We are sorry to hear about the noise issues you are experiencing. Our team is committed to creating a peaceful living environment for all residents, and we encourage you to report any disturbances so we can address them accordingly.

We appreciate your feedback and would like the opportunity to discuss your concerns further. Our management team is always available to assist and ensure that your experience at our community improves. Please don't hesitate to reach out to us.

Thank you for choosing our community as your home. We value your residency and hope to make your remaining time with us a positive experience. Lee mas

Ms. Williams, as I shared with you when we met in person about this, it is unfortunate if there was miscommunication or misunderstanding during your application / move in process. We strive to accurately assess the needs and requirements of our... prospects so that we can satisfy them! The last thing we want is a brand new resident that is unhappy! Thus please accept our apology for any error that may have been made in explaining either the pet policy or with regard to the W/D connections. I have asked each staff person about what was said regarding the W/D connections and I was told that you were not shown a model when you toured the community and that the actual size of the W/D connections was not shared, requested or discussed, however it is our normal process to strongly suggest that residents measure the area before purchasing appliances. In any case, wherever this went wrong, we understand and sympathize with your frustration in the matter.

Next with regard to pets, you state that Jennifer misrepresented the pet fees. I will be meeting with her to review what was said, and to confirm that she is clearly explaining them to prospects, but it is true that the addendum and pet agreement you signed is accurate and clearly states that we charge a $300 non-refundable pet fee, per pet.

We sincerely regret that you had expectations that were not met, but we hope you will allow us the opportunity to make it up to you over the course of your lease by providing prompt and friendly service to you. Heatherwood is convenient, affordable and attractive and we have a lot of loyal residents. I am sure we can turn this around for you! Thank you for sharing so we can improve communication all around and provide better service. If you have any further issues please don't hesitate to let us know. Lee mas

Dear Resident, we are sorry that you feel you were spoken to you in a condescending manner. I can promise you, that was not our intention. I am sure our staff simply wanted to make sure that what was being discussed was clearly understood. ... Unfortunately miscommunication and misunderstandings between staff and residents can cause the most issues, so we try hard to avoid them! We are aware of and working on the stray cat issue. Unfortunately we have some residents who feed them and we unfortunately that attracts more. This is something we are working to reduce and control and will re-issue a notice to residents not to feed them. Last regarding parking, it is true that we do not have a ton of visitor parking. The desire for more has been shared with upper management and they are looking for solutions. Thank you for your valuable feedback. Heatherwood is proud of the service we provide and we are so appreciative of our many loyal residents. Lee mas