Regards at Med Center Apartamentos

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Maintaining a clean and welcoming property is a top priority, and we take your comments seriously. Your input helps us identify areas for improvement, and... we’re committed to making the necessary changes. If you have specific concerns or suggestions, we’d appreciate the opportunity to hear more—please feel free to reach out to me directly at regardatmedcentermgr@greystar.com Lee mas

We’re truly sorry to hear about your experience, and we want to thank you for taking the time to share your concerns. Resident safety and comfort are incredibly important to us, and we never want anyone in our community to feel unsafe or unheard.... While we do have security measures in place, we understand your frustrations and are actively working on ways to improve visibility, response times, and preventative safety measures throughout the property.
Regarding maintenance concerns and unresolved work orders—we completely understand how frustrating delays can be. We'd love the opportunity to follow up directly and make things right in your unit. If you're comfortable, please reach out to me directly at regardatmedcentermgr@greystar.com so I can get more details and take immediate steps to address any outstanding issues. We want every resident to feel proud to call this community home, and we're committed to making the necessary improvements to regain your trust. Lee mas

Thank you for sharing your feedback. I’m sorry to hear that you’re feeling disappointed with your experience at our community. As the community manager for the past year and a half, I want to take a moment to clarify some of the points you’ve raised.... Over the past year and a half, we’ve made several improvements to the property, including renovations to apartment homes, the computer room, conference room, gym, and resident lounge. Additionally, we’ve replastered the pool, replaced grills, repaired gates, painted the entire ground floor level, power-washed the grounds, painted all fences and patios, and added courtesy patrol five days a week. We’ve also hosted monthly resident events to show appreciation for our residents. Regarding evictions, we always work with residents on their accounts and follow the proper guidelines, abiding by the signed lease agreements. We make every effort to communicate and ensure that issues are addressed before reaching that stage. We genuinely value your residency and want to continue working to improve the community. If you have any specific concerns or suggestions for further improvements, I encourage you to reach out directly, and we’ll do our best to address them. Thank you again for your feedback, and we look forward to continuing to serve you. Lee mas

Thank you so much for your kind words! We’re thrilled to hear that your door issue was resolved promptly and to your satisfaction. Our team takes pride in ensuring our residents feel comfortable and cared for, and it’s wonderful to know we were able... to exceed your expectations. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!

Thank you,
Jesus Espinoza | Community Manager Lee mas