16/1/26
Unclear, Inconsistent Billing and Unresponsive Management
The billing experience here was unacceptable, largely due to poor communication from Treyvon and Christine.
Charges appeared without clear explanation, and residents were left to repeatedly chase basic billing information. Requests for itemized statements or clarification were met with delays, vague responses, or no response at all.
This lack of transparency and follow-through creates unnecessary financial stress and makes it impossible to feel confident in the accuracy of billing.... Management’s handling of resident accounts shows a serious lack of professionalism.
Proceed with caution if accurate billing and responsive management matter to you.
Reseña de Apartments.com
Administrador de la propiedad en The Peri on Westheimer respondió a esta revisión
Thank you for sharing your feedback. We recognize the challenges you faced with the billing issues and communication, and we understand how this might have impacted you. Your insights regarding transparency and responsiveness resonate with our values... , and we are dedicated to making meaningful improvements. We appreciate your input and are determined to enhance our processes moving forward.
