Allura Las Colinas

Apt Review

Let me start with the good:

The Apartment itself is solid. No complaints!

That’s where the good parts end.

The staff has been neglectful, rude, and deceptive through out my stay here. I had to talk to them no less than SIX times to get them to change my contact e-mail because I was not receiving important communications from the apartment. This ultimately resulted in me being towed twice due to policy change that I was not made aware of. They had the audacity to tell me “they... were working on getting you your money back”, only saying this once they knew I was leaving the complex. It’s been months and I’ll let you guess if I ever got reimbursed. They used it as a bargaining chip that I highly doubt they would fulfill.

The property is disgusting. Trash drop off locations are never cleaned and trash is not taken care of in a timely manner meaning the rooms are often full of peoples rotting garbage. It permeates the halls on hot summer days (something we are only getting more of with each passing year).

I can not overstate how much you should avoid this place if you are a dog owner. Beer bottles, broken glass, discarded moldy food is often found when walking around the property. I’ve seen a water-logged bible and bag of moldy biscuits sit there for a month. Once I even found a dime bag of white powder. I am not claiming it was drugs but based on how trashy the area is, the possibility is there.

After three years here the decline was obvious. Even with no early lease termination clause I opted to move out and pay TWO rents as opposed to staying one more day on that property with disgusting conditions and inattentive staff.

It’s obvious nothing will change until management is changed. I will never move into another Connor Group property and I would advise anyone reading to STAY WELL AWAY.

As a finishing thought, I sincerely hope I do not get a canned response about how I should call the manager to discuss these issues further. These are not issues that should require an individual tenant to report. These are issues you can see by simply walking the property. Lee mas

Ridiculously expensive for what you get, hidden fees everywhere, cheap sales tactics and very poor response times to maintenance requests.

They charge $100 for parking in the garage, it's an additional $30 for getting a reserved spot. Don't even think about a parking spot with EV charging because they asked for an additional $200!!! Not sure if this was because I had turned in my move out notice by this time and they didn't care about my needs as a resident and were trying to milk as much... money out of me as they could before I left. Anyway, that's $300 for parking in a garage where the gates don't even work for half the year. Trash, internet & water costs $250 a month and you don't get a choice.

Around 5 months before my lease expired, they randomly knocked on my door one day and came with a pre-typed lease for the next year. Absolutely no concern about infringing on my privacy! They didn't even walk through the terms of the lease with me and tried to trick me into signing the document without letting me review it first. Thankfully I looked through it and realized that they were trying to raise my rent by an additional $100 for the next term. I said I'd get back to them in a month after shopping around for other options in the area but they wouldn't listen. Kept irritating me with constant phone calls and text messages, even showed up at my door unannounced again!! They only stopped bothering me after I officially signed a document that I will be moving out once my lease expires. This was 4 months before my lease expired, legally I shouldn't have to turn in a notice until 60 days before expiration but to me peace of mind was more important.

Once I turned in my move out notice they stopped acknowledging me as a resident. The AC stopped working afterhours on a Friday evening and it was 95° outside. I called the emergency maintenance line and it kept going straight to voicemail. I was only able to get a hold of them on Saturday afternoon when they came and gave me an extremely weak window unit which barely cooled the bedroom. They didn't fix the HVAC until Tuesday evening, that is 72+ hours without air-conditioning during a week where outside temperatures were 105°.

The entire area surrounding the trash chutes smells incredibly foul, I feel very sorry for the people living near it. I could keep going, but the bottom line is don't move here if you want peace of mind. Lee mas

Worst community I have ever lived in my life. They have hundreds of dollars in hidden fees.

STAY AWAY FROM ALLURA LAS COLINAS.

When I had moved out, I thoroughly cleaned the entire space to the best of my ability. I had requested the lease agent to inspect the apartment with me, so that if required I can clean again; but unfortunately, they were unavailable and declined to do so.

It had come to our attention that rats and roaches were present in the apartment prior to our move-in. The rat... caused damage to my luggage, clothing, and food items. It attempted to damage the carpet under the toilet door to facilitate its movement.

They gave me the final account statements $800 charge for full carpet replacement and $500 charge for pest control. These are not done yet; they added full re-pain fee $300; general cleaning fee $150; odor elimination fee $200; bathtub resurface $100 and anymore fees. Lee mas

I would not recommend renting this residential home to anyone. The maintenance is terrible, and the property is not well taken care of. The landlord is extremely rude and only cares about making money, they don't care about their tenants. They are not friendly or accommodating at all. Overall, a terrible experience and I would advise anyone to steer clear of this property

Allura complaint:

Disclaimer: This unfortunately in not my first poor review on Allura Las Colinas.

For about a week now there has been a busted open can of plain Greek yogurt sitting in the stairwell on the second floor. With the heat the smell is putrid and has begun to mold. The trash route has ran a few times since I had noticed this. We are paying for “valet trash” pickup of $80 a month minimum yet here this sits. These are supposed to be luxury apartments but yet they are to be treated... as such. Please see the “real reviews” on these apartments before signing a lease you won’t be able to get out of. - a disappointed tenant. Lee mas