Brookstone & Terrace

Had very bad experience while living here for almost 1 and half year. They charged us for the apartment cancellation fee even though there were so many issue they didn’t fix it. They failed to properly handle my issue and they reported to my credit.I strongly advise anyone considering renting from this complex to look elsewhere.

They have a roach problem roaches everywhere. I went in the kitchen for a late night snack and it was roaches all on my sink area, under my dry dish rack. The apartment across the other side is so ghetto. The police always riding around flashing their bright spot light all the time. These apartments trash!!!

Don’t stay here if you want your car towed. They work with the tow company, they allow the guys to come put orange stickers on your car and tow as the please for no reason. My car was towed in the middle of the afternoon. I don’t even live here I’m a guest visiting. I was parked in the visitor selection to! They claim it’s because I don’t have Texas plates. The lies!!!! Stay away from this money hungry place

I lived in the apartments for a full year. One thing they do is force you into a longer lease of 13 to 15 months to have cheaper rent. Then day one after I move in I discovered they had a huge pest control problems with roaches. Lots and lots of roaches. I reported this every week. However they does have someone come spray as long as you continue to request it. The roaches never went away. The lighting fixtures sucked. Bedroom had no ceiling fans or lights. The only ceiling fan was... located in the living room. So yes I was ready to move out on day one. I stuck it out for a full year. When It was time to move out. I paid my last months rent gave them the address of my new apartment. I moved out on 3/9/18. Last Friday 4/27/18 I get a call from a collection company saying that Terrace reported an unpaid bill to them and yes it was reported to my credit. The bill was in the amount of $240 dollars for damages to floor tiles, carpet cleaning, and blinds. So I get carpet cleaning because most apartment does this. Tiles being damaged was complete bogus. My guess is that they wanted new flooring and decided to charge me for it. Blinds was damaged so I'm okay with that as well. Now carpet cleaning was only $45 dollars so how did I end up with such a high bill. Also I waited on this bill to come to my new place which it never did. I never received a phone call that I owed this. So basically They messed up my credit over a lousy little $200 dollar bill that could have easily been taken care of. Neighborhoods not the best either. Needless to say, I don't recommend this place to anyone and if you do decide to move in. Do so at your own risk. God Bless! Lee mas

Each month, they find a way to add on to your rent. I lived in a 1 bedroom apartment covered in mold and mildew. I thought it was just my apartment when the family of 4 and the other family of 2 told me that most apartments are invested and covered in rot. This place is WAY to expensive, alongside the airplanes flying, and gun shots. Stay away, save your money, and time.