Estates at Las Colinas Apartamentos

I wanted to share my experience regarding a serious flea issue in my apartment. (Mind you I don't have pets, this was here before I arrived). When I reported it, the office sent pest control to do a fogger only. From my understanding, a fogger masks the problem rather than truly treating an infestation. The technician didn’t even have the pest control company name on his truck, which felt unprofessional. Since the fogger, I’ve continued to see fleas, even on my bed, making it nearly impossible... to sleep. I communicated this to the office and expressed how this has impacted my mental and physical well-being, including causing stress and hives. I was told there’s “I have to wait the 7 days” and that I essentially have to deal with it. I understand treatments can get worse before they improve, but this approach has been incredibly frustrating and inadequate for addressing what is a real infestation. Lee mas

The office staff is completely horrible and rude. Also, the grounds are poorly kept. No one picks up dog poop, dog poop everywhere be prepared to step on poop if you walk on the grass. The leasing office doesn't care as I've spoken to them about this numerous times. They don't care so the tenants don't either. This feels like you are living in a low end cockroach and ferile cat infested prorperty.

The pool is also a mess, everything is a MESS!!! Maintenance is horrible, probably because... the management doesn't care. Trash all over the place as well. Supposedly they have a "valet" Trash service, that never shows up.

I would advice to everyone this place completely sucks, because of the management. They simply don't care, so everyone follows their lead. I'm trying to get out of my lease but they make it nearly impossible to do ANYTHING Lee mas

We are not residents and we never will be. The office staff's customer service is terrible. I've never been treated so poorly. Last weekend I had called and made an appointment at 4:30. When my husband I showed up they said there was no appointment and they wouldn't have made one so late. I thought maybe I had gotten confused and made an appointment the following Saturday at 3:15. I wrote 3:15 down and my husband was present and also remembers the appointment was at 3:15. When we went back to... the car I checked to see who I had made the 4:30 appointment with. My phone logs confirmed it was with them. I didn't think to much about it it's a simple mistake. Well then we came back for our appointment the following week. We got there at 3:24. We were 9 minutes late because we accidentally drove to the wrong apartment complex however 10 minutes has never mattered at an apartment complex I have toured. We walked in, we were coldly greated and asked to wait. After a couple minutes they said Mrs to which I responded. I told them we had an appointment an apologize for being a few minutes late. They said did you call us we have a 10 minute late policy and I said "No. But it's 3:26, are you really going to be strict about 1 minute?" Then the lady told me our appointment was at 3 and we were 26 minutes late. This was a lie to make it look like it was my fault. It wasn't my fault they're just rude and don't care about customers do not rent from them. Lee mas

I lived in these apartments for one year & always paid my rent on time. This complex is infested with stray cats & roaches. The “upgrades”are done very poorly, what I call lipstick upgrades. They just paint over issues and try to correct them without having to replace anything. Please pay attention to the reviews & avoid this place! l’ve moved out & now the apartments are nickel and diming me for things that weren’t done right when I moved in.

Great location if you commute to downtown Dallas for work. Also a great food and entertainment area.

For new people looking to move in there are a couple of issues. First billing isn't clarified in the initial meetings. Sewer/Water isn't sub-metered, so if you are use to paying $50-60 for this utility for a 2BD/2BTH you will now be paying about $100 or more. Also Valet Trash service is not value added for the $20 per/month. I take my own, or I am always looking for my can that flew away or... was taken.

Finally if you are planning on a move in soon, ensure you do a walk through to make sure everything has been fixed or restored. If it's not there is a long wait time for maintenance orders. Lee mas