13/6/25
Severe Leak Ignored for Weeks – Health and Safety at Risk
I reported a leaking ceiling several weeks ago, and management has done nothing. Every time it rains, water pours in; now my bed is soaked and unusable. The ceiling shows clear water damage, and there’s growing concern about mold. Despite multiple maintenance requests, the issue remains unresolved. Completely unacceptable.
This isn’t just poor service; it’s clear negligence. If you care about your health, safety, or peace of mind, I strongly recommend looking elsewhere. Check google reviews and... you will see pictures of the situation.
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Administrador de la propiedad en Mirabella Apartments respondió a esta revisión
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this situation has caused. Please know that we take maintenance concerns—especially... those involving potential water damage—very seriously. What you’ve described is not the standard we strive to uphold, and we understand the urgency of addressing such issues promptly.
We would appreciate the opportunity to make this right and resolve the matter as quickly as possible. If you haven’t already, please reach out to our office directly so we can verify the details of your request and ensure immediate follow-up by our maintenance team. Your comfort and satisfaction are important to us, and we are committed to improving your experience at Mirabella Apartments.
Thank you again for your feedback—it helps us do better.