Magnolia Ranch Apartamentos

I have stayed here for 4 years and have nothing but problematic things to illustrate.
About 3 years ago, after my AC unit went out a total of 7 times in the span of 3 months, they came to fix it every time. I appreciate that. However, whenever I arrived back home on a business trip in the summer, the AC was out. To be clear, they had just came and fixed it the week before I left and I left the AC on 77. I was told to call the emergency line and when I did, which was the maintenance on site... staff that fixed it, they hung up upon answering. After that, I went into the apartment complex the next day to discuss the issue. My issue, to be clear, was less so about the AC but that I have medication that needs to be stored at room temperature (around 77 degrees). The unit was 87 degrees, and I was told "oh no, you signed a lease. The lease clearly says that if it's 88 degrees then someone will come and fix it." I think that this glosses over the problem which is that a.) I came home at night and b.) I'm not entirely sure what the emergency line is supposed to be used for then.
Today, I was locked out of my house. However, I arrived back at the complex around 5:10. The apartment complex is current undergoing renovations, which means that they had to relocate the leasing office. Whenever you go into the complex, they have 1 sign that indicates where to go for the leasing office. This sign only has one arrow. Whenever you try and follow the arrow there is not another sign indicating where to go (I.e., it's like a wild goose chase). I then call the emergency line where they indicate that a.) the apartment staff is out for the day which they did not communicate [I checked my emails and the person on the line even indicated that there was sporadic communication or varied communication sent to residents in a fragmented manner [some got a notice via paper, some got an email] b.) the woman on the emergency line indicated that that was a maintenance issue and that she couldn't help me c.) maintenance was next to my apartment unit drinking and when I tried saying something they ignored me.
If you're looking to move her, don't. There's too many issues with the complex that they're clearly negligent about, operationalize business speak talk, and don't materialize any solution for issues absent a.) blaming the resident(s) or b.) operationalizing 0 recourse in any manner to help. The temporal price hikes aren't worth it. Lee mas

I have lived here for over two years, and when I first moved in, the apartments were very nice, and the location was perfect. However, the management structure has declined since the new owners took over. It has become a struggle to get them to address even basic issues, especially when it comes to disturbances caused by neighbors.

For months, we have reported repeated incidents, providing management with all the necessary details—even video evidence—yet every time we ask for a resolution, we... are told that their “hands are tied.” This is incredibly frustrating and unacceptable.

We have even tried contacting the courtesy clerk during after-hours, but the number never works, and there isn’t even a proper extension set up. It’s disappointing to feel like we have to walk on eggshells in our own home with no reliable support from management.

Because of this ongoing lack of assistance, I am seriously reconsidering renewing my lease. Lee mas

Noisy upstairs neighbors, loud music at the pool, and car theft I can handle. It is part of living in an apartment. I have dealt with all of those here. What I cannot except is 2 months in a row, where I have had issues with the online portal or paying rent with no word from management after numerous calls and messages. I'm talking 8 phone calls.

The management will ignore you after you have signed and moved in, which I guess is part of the business strategy of Knightvest(?). Who knows The 2... bedroom units are nice, but there are a lot better in the area. Do NOT plan on staying here any longer than 6 months if you can help it. Lee mas

If you like roaches, mold, unkept grounds, and dishonest billing practices move here!

I've lived here for two years going on my third year now. The Management staff is easy to work with. The Maintenace staff is quick to service anything that needs a fix. The property just upgraded and put in new exercise equipment in the gym. Overall, I recommend this place.