13/1/26
Please take the 1-2 star reviews seriously
I previously shared detailed reviews on Yelp, but I realized today that the Avilla Springs Yelp page has since been permanently shut down. I am posting this review here so prospective residents can still access a full and honest account of our experience.
Before choosing Avilla Springs in 2023, we were given extensive assurances by the management team. Since then, management has changed multiple times, and with each transition, communication, accountability, and overall resident support... declined significantly.
Over the course of our lease, we experienced ongoing maintenance and communication issues that were never fully resolved. We documented repeated failures of our A/C unit, ice maker, and dryer—each replaced multiple times—yet problems persisted. Rather than addressing the root causes, maintenance staff frequently dismissed our concerns or implied there was nothing wrong. We retained recordings, emails, photos, and voicemails documenting these interactions and the lack of follow-up.
We were also told that systems were in place to address issues such as paid parking violations, but those policies were never enforced. Despite repeated reports, vehicles continued to occupy our assigned paid space without consequence.
Prior to moving out, I downloaded and saved all maintenance requests, unprofessional comments left by staff in the system, and unanswered voicemails that were marked “resolved” without any communication to us. While we were often promised solutions, no meaningful or lasting resolutions occurred. The pattern felt more like an attempt to quiet concerns rather than address them.
This was, without question, the most stressful living experience we have ever had. I strongly encourage anyone considering this property to carefully review resident feedback and ask detailed questions before signing a lease. I encourage you to go to Google review to see my full and honest review with pictures!
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