The Oaks at Baywood Apartamentos

Thank you for bringing to our attention the problems you have detailed in your candid review. We have taken your feedback seriously and expect this problem to improve. Please contact us directly should you have any suggestions for further improvement... . Our commitment is to
provide the finest customer service each and every day. We value your feedback and are happy to listen any time. Lee mas

Hello, we would like to extend our sincerest apology for your experience. Our team takes pride in the cleanliness and care of the community and apologize if anything was missed. We have an open door policy here in the office and would love to meet... with you about any specific concerns regarding our grounds as we are unsure what building you might be in that we can monitor more closely for pet waste, also to discuss vehicle break ins as there have been no recent reports of this concern. Our direct office line is 832-702-3389 and email is hcrenshaw@hrpliving.com. We value your feedback and hope to speak to you very soon.

Sincerely,
Hawthorne at Crenshaw Management Lee mas

Hello Valued Resident,
Thank you for taking the time to leave this very thoughtful review! We are truly blessed to call you one of our residents for all these 5 years and are so happy to hear of your positive experience. Please don't hesitate to... reach out should you need anything at all.

Sincerely,
Hawthorne at Crenshaw Manager Lee mas

Hello Valued Resident!We are so thankful for the time you took leaving these kind words. How wonderful that our team was able to leave such a positive impression on you, this is definitely our goal! Please feel free to always reach out if there is... anything we can do for you.Best regards,Hawthorne At Crenshaw Manager Lee mas

Dear Valued Resident, Your feedback is very valuable to our team and I here at Hawthorne at Crenshaw. We truly believe that as part of our commitment to offering quality customer. service, we can learn and grow as a community when concerns are... brought to our attention. Some of these items were not mentioned in our recent meeting following your on site transfer, but we are more than happy to address them as well as any other concerns that may arise in your new home. We would like to address each of these recent concerns below. Pet waste concern areas- Please share any locations where we can send our team if you feel there are specific trouble areas and our groundskeeper will take care of this. They do a great job with our grounds pick-up and we apologize if anything was missed. Language Barrier- We do apologize if you have had any issues with language barriers with some of our team, if our Resident Services Supervisor is not there and you have any questions about your apartment home that cannot be explained thoroughly, we are more than happy to request more info on your behalf and are sorry if this has been an inconvenience to you. Pest control- Pest issues are atypical at our community and we have a very short treatment list, if you ever need treatment please reach out as we have the community treated every Friday. Business Center- At times our printer is out of toner and we do apologize if you have come by at a time when this has occurred due to heavy use of the business center. We replace it regularly when brought to our attention of a need for replacement. We are always available if you would like to email us something in advance to be printed as well if we are ever in between orders. With this exception, the business center is always up and running, but if you have any difficulty we are available to assist you in printing your documents. Computer concerns have not been brought to our attention as of this time. Packages- We have a package locker system that will email a code to the resident receiving the package. If you need any assistance or have any errors with the locker system, please reach out to us and we can assist you in questions you may have regarding delivery. We have not heard of reports of packages missing from doorsteps thankfully so we are sorry to hear if this did happen. If you have deliveries sent to your door and would like for us to place it in your home after receiving a deliver notice, we are happy to accommodate you with this in the future. Noise from neighbors- If you every feel you are negatively affected by excessive noise after hours, please call our office and it will direct you to our courtesy line. If this concern arises during office hours and we can come by and hear the noise concern and speak with the neighbors, keep in mind we are open to assisting in whatever manner helps you the most. It is our goal that all residents feel comfortable in their home and have the same opportunity to enjoy their personal space. Thank you again for reaching out and we look forward to hearing from you in person if you would like to set up a personal meeting with one of our Managers for further discussion on more specific questions that may arise. Thank you for choosing to be one of our Valued Residents. Kindest Regards, Your Hawthorne Team Lee mas