25/4/25
THEY SCAM YOU AT MOVE OUT
DO NOT LIVE HERE. They will scam you at move out and charge you $130 for carpet cleaning even though it is against the lease that normal wear on carpet can not be charged to resident at move out.
They admitted to us when we disputed that the carpet looked great in photos and then sent us an invoice from a contractor saying there was black and brown stains and tack strip damage even thought that was a lie.
Live somewhere else with fair management.
Reseña de Apartments.com
Administrador de la propiedad en Reserve at Tranquility Lake respondió a esta revisión
Thank you for sharing your review of Reserve at Tranquility Lake. We take all concerns seriously and are sorry to hear about your disappointment. Please know that any charges assessed at move-out are intended to be fair, transparent, and in line with... the terms outlined in the lease agreement. Normal wear and tear is not billed to residents, and any charges would only be for damages beyond that standard. Since this review is anonymous, we cannot investigate the specifics of your situation. We encourage you to contact the office directly if you want to discuss your account in more detail. We would happily review everything with you and provide any necessary documentation.