Arboretum Estates

We will soon be moving from California to Texas, and while we recently traveled to Texas for the purpose of viewing some properties on our list, however, we were unable to physically tour The Arboretum as our GPS was being stubborn and taking us everywhere but to our desired location. We were on a schedule and had to catch our flight back home the next day.

Upon our return to California, I received an email from Glenn at The Arboretum Estates, with the invitation to a virtual tour.

I really... enjoyed and appreciated the tour and Glenn's presentation of each room, as well as the Community areas, including the swimming pool and BBQ area and grounds, provided me with a clear idea and feel of the unit and the property :D

From that point forward, we have been in constant communication, with Glenn and The Arboretum, getting through each step, from the application to signing the lease, and finalizing arrangements for the trip to our new home.

Thank you, Arboretum Estates, and a special thank you to Glenn. His exceptional professionalism, courtesy, knowledge and patience (I ask a lot of questions lol) is commendable and his assistance, guidance and thoughtfulness throughout this process has made the preparation for our move as stress-free as possible (considering the circumstances). Lee mas

I regret moving into these Apartments. From the day I moved in, l've had nothing but issues with bugs. The infestation is unbearable-roaches, ants, and even bedbugs. No matter how clean I keep the apartment, the pests keep coming back.
I've reported it multiple times to management, but their response has been slow and ineffective.
They send an exterminator, but the problem persists.
What's worse, the infestation seems to be in the entire building, so it's not just my unit. I've spoken to other... tenants who are experiencing the same thing. It's clear that they aren't taking this seriously enough.
Living here has been a constant battle, and it's affecting my health and peace of mind. I strongly advise against moving into this apartment unless you enjoy sharing your space with unwanted creepy-crawlies. Avoid at all costs! Lee mas

Me and my family just moved here & we can’t WAIT to move out. There’s a lot to say about these apartments.
The most irritating thing that you will have to deal with if you move here is that nobody answers the leasing office phone or the phone goes straight to voicemail; therefore, you have to KEEP going to the leasing office just to talk to someone. You put in work orders and it takes forever for someone to come fix it. It’s like the leasing agents are just there at the desk just to be there.... And I understand if the maintenance team is behind because of all the work orders; however, that means work on hiring more people or figure out some type of solution. The team at the front desk act like they care, but doesn’t seem to have any type of urgency behind them. They will tell you they’ll follow up with you and don’t. I shouldn’t have to always go to the property manager for things to get done.
Everything will seem all good and together when you first talk to someone about moving in or showing any type of interest but it’s nothing but a lot of miscommunication or no communication at all after the fact. It’s been nothing but a HEADACHE and STRESSFUL since moving here.
The only positive thing is that we were able to deal with the property manager to get what we needed done. However, we shouldn’t have to go through the PM to always get things done for something as simple as a call back, follow up or even the maintenance team to come fix something that’s already either old, broken or thrown together.

And if they see this review, please don’t comment saying to reach out to the leasing office to talk to someone about making it better because nobody will even answer the phone for that to happen or even really care. Lee mas

I lived here for 3 years. It has become very expensive for the types of rooms they rent. Mine had water damage and the floors flexed and squished underfoot.

They also had some frustrating billing practices. They changed the payment website several times which disabled my auto pay. The water bill showed up on a different day almost every month for the first two years I lived here. They also charged me for not updating proof of insurance which would have been fine, except that they didnt notify... me that I needed to update my proof of insurance.

Last November they installed super bright flood lights outside, one of which was pointed at my bedroom window, it wasn't great. Lee mas

For the 4 years I’ve lived here Janiece has been awesome in customer service, being attentive and getting any requests or concern done in a timely manner. When we had the winter storm she checked on all our residents & when Covid hit she definitely worked with residents who weren’t able to make ends meet financially due to being laid off. She’s very caring & will do everything she can to help you.