18/10/24
So Much Potential, Terrible Execution
I’ve lived at this complex for over a year and have not had a great experience. Your lease forces you into community WiFi and doesn’t allow you to get your own private WiFi, however the community WiFi goes out for 12-24hrs at a time at least once a month. If you work from home and require reliable WiFi, this is a terrible option for you. The units are nice but terribly built, appliances are subpar also. Maintenance staff is fine but changes very often so you never know who is actually on staff... at any given moment. The office staff is way more concerned with planning events than making the living conditions adequate and being responsive to issues.
There are way better options out there. Look around before committing to this complex.
Reseña de Apartments.com
1 persona encontrada esto útil
Administrador de la propiedad en The Sommery respondió a esta revisión
Hello Anonymous, thank you for sharing your experience. We’re committed to providing our residents with a comfortable and supportive environment, so we’re disappointed to hear that your experience has been less than satisfactory.
To clarify, while... residents who choose to lease with us use the community-provided internet, the decision to lease here is entirely their choice. We recognize how essential reliable internet is, especially for those working from home, and our team works closely with our providers to maintain consistent service and address any interruptions as quickly as possible.
We also appreciate your feedback about our staff and maintenance. Although there have been some changes in our maintenance team, these transitions allow us to bring in team members who can continue improving our service to residents. Our office staff works hard to balance community events with addressing resident needs and concerns, and we’re always here to support you with any specific issues.
Thank you again for your input. We’re constantly working to enhance our residents’ experience, and we’d love the chance to make your time with us a positive one. Please don’t hesitate to reach out directly if there’s anything further we can do.
