21/7/25
Pools padlocked for no reason
Pools unavailable & padlocked for no reason. It’s 11:54 & both padlocked. Pools closed often because they can’t get chemicals correct in pools. Poorly managed. Amazon lockers were offline for over 2 weeks & they don’t know how to contact their Amazon rep to finally get it fixed. People unable to get ANY packages stuck in those lockers
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Administrador de la propiedad en Harmony Luxury Apartments respondió a esta revisión
Thank you for your feedback. We sincerely apologize for the oversight by our Sunday crew, the pool should have been open and accessible, and we take full responsibility for that mistake. An on-site associate did respond and open the pool shortly... after. We did temporarily close the pool on June 30th to rebalance the chemical levels, as safety is always our top priority. With an aging property, unexpected issues can arise, but please know that our team works hard to resolve them as quickly and efficiently as possible with the resources available to us. The Amazon lockers were down due to an unexpected electrical issue, which required reprogramming by Amazon once power was restored. We regret the inconvenience, but we're happy to report they’ve been fully functional for some time now. We appreciate your patience and understanding as we continue to maintain and improve the property. Sincerely, Harmony Management