17/7/25
Roach Infestation
If I could give zero stars, I would. Living here has been one of the most stressful experiences I’ve ever had, and I feel like people should know what they’re walking into before moving in.
When I first moved in, it was clear the apartment was not properly prepared. There were maintenance issues and signs that it hadn’t been thoroughly cleaned or made move-in ready. It was very disappointing to see that level of neglect right from the start.
The biggest problem has been a roach and bug issue.... Despite keeping my apartment clean, I’ve been finding roaches around the bathroom, bedrooms, and in living areas. It’s extremely unsettling and not what I expected when I chose to live here. I even have video proof because I wanted to document what I’ve been dealing with.
We received pest treatment once, but when I contacted Janell for another treatment, I was told someone would come by, and they never did. My roach issue has essentially been dismissed, which has been very frustrating and stressful.
Update: On July 10th, 2025, pest control finally came to my apartment between 2:49 and 2:55pm. Management still hasn’t responded to the email I sent on July 9th. The pest control technician told me he was instructed by the leasing office to spray my apartment that day. I told him I’ve been seeing all kinds of bugs, especially roaches. He explained that roaches often become immune to the pesticides, which doesn’t really help keep them out. He also said he was not told to come by last week, even though I was told by Janell at the leasing office that I was “scheduled” for July 3.
As of today, July 11th, still no one has responded to any of my emails, specifically the email I sent on July 9th about my legal right to terminate my lease.
Bottom line: I do not recommend this apartment complex until they properly address the pest issues and ensure that apartments are clean and ready for new tenants. For the price you pay, you deserve to live somewhere comfortable and sanitary, and unfortunately, that hasn’t been my experience here.
Reseña de Apartments.com
Administrador de la propiedad en Linz at The Station respondió a esta revisión
Thank you for taking the time to share your experience. We’re truly sorry to hear that your time at our community has been stressful, and we sincerely regret that your move-in and pest control experience did not meet your expectations. We understand... how unsettling it can be to deal with pest issues in your home, and we want to assure you that your concerns have not been dismissed. Our records show that your apartment was serviced for pest control on June 30 and again on July 10. We apologize for any miscommunication regarding the July 3 appointment and for the delay in responding to your July 9 email. That is not the level of responsiveness we strive to provide, and we are actively reviewing our internal processes to ensure better follow-through moving forward. We take your feedback seriously and are committed to making things right. Our team is working closely with our pest control provider to ensure that treatments are effective and tailored to your specific concerns. As discussed earlier today, please do not hesitate to reach out to us at 469-562-4034 or me personally at mfite@bellpartnersinc.com. We genuinely care about your comfort and well-being, and we want to do everything we can to restore your confidence in our community. Sincerely, Maddii Fite Community Manager Linz at The Station
