Heritage Plaza Apartamentos

Noisy

The floors are not insulated to block out upstairs noise. I moved in 3 weeks ago and I can hear every single step my upstairs neighbors make, which starts at 5am. I was told this wasn’t going to be an issue prior to moving in. I went to office on a Monday to inquire about switching units since I had just moved in, and it took until Friday (and me calling every day until) to get a response from the front office. They told me that I would have to wait 6 months to change units due to... fairness, which makes it seem like this issue is a common one. They kept emphasizing “quiet hours,” but I’m not seeing the relevance of hearing footsteps all day all the time. Poor construction is the problem, not the tenants. Walls are also incredibly thin. I can hear my next door neighbors watching movies to the point where I know exactly what they’re watching. I live in one of the larger units so I pay a fair share for rent, and it’s a shame that I will not be renewing at this property after my lease ends, considering I had planned to stay here until I was finished with school in 3 more years. Lee mas

Customer service is great and property amenities. Recommend. A bit pricey but nice area.

Excellent service. The team is polite, professional, and competent.

I chose this place for the great location downtown and the nice amenities and continue to stay because it feels like home to me now. Modern appliances, study rooms downstairs, and quick maintenance service are my favorite parts of living here.
Cleanliness of the common areas, limited parking spaces, and noise from upstairs neighbors are some challenges of living here. Overall, my experience here has been positive.

Honestly the best experience I've ever had with an apartment complex. the staff is attentive, thoughtful, and extremely helpful and upfront about everything. It was a breath of fresh air after our previous experiences.