La Silva

Dear resident,

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations and issues you encountered during your time at La Silva. We understand how upsetting these situations must have been for you and your... family, and we truly regret that your concerns were not addressed properly in the past.

Please know that La Silva Apartments is now under new ownership and management, and we are fully committed to providing our residents with the safe, comfortable, and welcoming community they deserve.

Since taking over, our team has been working diligently to resolve the very concerns you mentioned — including:

Ensuring all maintenance requests are handled promptly and professionally ???

Reinforcing resident privacy policies and staff training ??

Implementing consistent pest control services and improved property cleanliness ??

Enhancing overall communication and transparency regarding fees and services ??

We understand that trust takes time to rebuild, but we hope that as these improvements continue, residents will begin to see and feel the difference. Our goal is to make La Silva a community that everyone is proud to call home, and your feedback helps guide those improvements.

Thank you again for sharing your experience. We truly hope you’ll see the positive changes taking place and feel confident in our commitment to doing better.

Warm regards,
The New La Silva Management Team
?? 3903 Barrington St, San Antonio, TX 78217
?? (210) 650-0594
?? www.liveatlasilva.com Lee mas

Dear resident,

Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your time at La Silva. We understand how disappointing and frustrating those issues must have been, and we are truly... sorry that your move-in and living experience did not meet expectations.

Please know that La Silva Apartments is now under new ownership and management, and we are fully committed to restoring the community to a high standard of comfort, safety, and care. Since taking over, our new team has been working diligently to resolve the very concerns you mentioned, including:

Enhanced pest control services to ensure all units and common areas remain clean and pest-free.

Thorough inspections and cleaning before move-ins so every apartment is ready and welcoming for new residents.

Improved trash management and maintenance schedules to keep the grounds and dumpster areas clean.

Upgraded laundry facilities and more frequent cleaning to maintain a sanitary, functional space.

Heightened focus on resident communication and safety, ensuring every resident feels respected and supported from move-in onward.

We know words alone can’t change your experience, but we want you to know that these issues have been addressed and we are dedicated to making La Silva a community residents are proud to call home. Our goal is to create a comfortable, well-maintained, and safe environment for everyone, and we truly hope you begin to notice the difference under new management.

We value your feedback—it helps us grow and improve. Thank you again for sharing your concerns, and we hope you have a much better experience going forward.

Warm regards,
The New La Silva Management Team
?? 3903 Barrington St, San Antonio, TX 78217
?? (210) 650-0594
?? www.liveatlasilva.com Lee mas

Dear resident,

Thank you for bringing these concerns to our attention. We sincerely apologize for the experiences you’ve described and understand how these issues have impacted your sense of safety and comfort. Please know that your feedback is... very important to us, and we take it seriously.

La Silva Apartments is now under new ownership and management, and we are fully committed to correcting the problems that existed in the past. Since taking over, we’ve made safety, maintenance, and resident experience our top priorities. Specifically, we have:

Repaired and reinforced perimeter fencing along Starcrest to ensure a secure environment for residents, children, and pets.

Increased property inspections and maintenance response times to prevent future issues like missing boards.

Scheduled consistent upkeep of community amenities to ensure the gym and pool remain open, clean, and operational.

Strengthened our partnership with local law enforcement and added community patrols to increase security and peace of mind for all residents.

We understand that safety and reliability are essential, and we are working hard every day to create a community that residents can truly feel confident living in. We hope you begin to see and feel the positive changes taking place under the new management.

Thank you again for your feedback. It helps us continue to improve and better serve our residents.

Warm regards,
The New La Silva Management Team
?? 3903 Barrington St, San Antonio, TX 78217
?? (210) 650-0594
?? www.liveatlasilva.com Lee mas

Dear resident,

Thank you for taking the time to share your experience. We truly understand how frustrating and disappointing this situation must have been for you and your boyfriend, especially after putting so much effort and planning into your... move. Please accept our sincerest apologies for the lack of communication, preparation, and professionalism you encountered.

Since your experience, La Silva Apartments has transitioned to new ownership and management, and we want to assure you that the concerns you described are not reflective of the standards we uphold today. We recognize that delayed move-ins, unclear information, and unfinished units are unacceptable, and we have implemented several improvements to ensure these issues do not happen again:

Pre-Move-In Inspections: Every unit is now thoroughly inspected and approved by management before move-in to confirm that it is clean, fully maintained, and move-in ready.

Improved Communication: Our leasing and maintenance teams have new communication protocols to provide residents with timely, accurate updates—especially around scheduling or unexpected delays.

Quality Control in Maintenance & Repairs: All make-ready work is reviewed by our maintenance supervisor prior to releasing keys to new residents.

Accountability & Transparency: We now maintain detailed documentation and photo verification of each unit to ensure a higher standard of readiness and resident trust.

We are truly sorry that your first impression of La Silva was not what it should have been. Our current team is dedicated to rebuilding trust with residents and future residents by focusing on professionalism, honesty, and quality service.

La Silva has tremendous potential, and under new management, we are working hard every day to make that potential a reality. We hope that, in time, our efforts will earn back the confidence of residents like you.

Thank you again for your feedback—it helps guide the positive changes already taking place.

Warm regards,
The New La Silva Management Team
?? 3903 Barrington St, San Antonio, TX 78217
?? (210) 650-0594
?? www.liveatlasilva.com Lee mas