Retreat at Hart Ranch Apartamentos

I wrote a previous post that I had no pest control issues whatsoever shortly after that I have gnats coming in from all over the place I cannot get rid of them I’ve worked in apartments for over six years I know all the tricks and the manager proceeded to talk to me like basically it’s not their problem after they spray whatever they spray she basically said that’s all they can do. I said I pay for pest control expect them to do a good job.
I’ve been dealing with this for over a month. And I... had already done everything that she already said she said that pest control only treats for spiders roaches and that’s about it so you’re telling me that if I have a pest control issue and I’m paying for pest control y’all can’t solve my problem and it’s my problem not yours? Really Lee mas

Do you need basic amenities like running water? Surprise! It’ll be shut off every other day! Without warning! Without reason!
You will NEVER receive help when you need it. If any appliance they provide for you is malfunctioning for you in any way they will ignore your request for repairs.
In three years of living here they have only shown up twice to fix problems. One was a leak in the ceiling that they let me live with for three months. It’s San Antonio. It’ll rain once a week for three... months at least.The second time they finally appeared was to fix the A.C. Unit, but left an awful mess we had to clean.
If you want reliable internet DO NOT LIVE HERE! Once a month I have to take at least an 2 hours to talk with spectrum just to restart my router. They locked all of the equipment behind a box in the wall.
They treat tenets like children, assuming you don’t have the basic knowledge to function like an adult. Don’t be surprised when you try and move out to be charged for every hair or flake of dust you leave behind in the shack that is your apartment.
P.S. the public washer and dryer units will ruin your clothes. Lee mas

This apartment complex has caused me nothing but problems since I moved in. My water is constantly being shut off and the office staff is very unhelpful. It is always very noisy so you cannot relax on your day off. When I first moved in I was notified that they would clean the ceilings in my apartment because they were extremely dusty and nobody ever came as I had other issues that needed to be resolved. This is not a place to consider living it. I expected way more especially it being my first... apartment. Never again. Lee mas

In the last five years or so this has been proven to be a "Flip" property just to make money off of. Hence some of the lackluster reviews. In the last thirteen years I have seen four new owners, and twice as many new managers and assorted staff.
I can reassure you the current Owners/Mgt @ Sylis
(Denisse, Sandra, Luis) are seriously dedicated to make things right, and listen to the smallest detail and proven to me the willingness to get it right. The overall facade has greatly improved... and maintenance staff is very professional and uniformed.
My family could not be more pleased. Give them a call. Lee mas

All I have to say is wow! What a wonderful staff and it start with the managers Lisa and Kendra. They are so attentive and so welcoming. Also always ready to take every call and concern. The complex is always clean and it seems like they have it together. The events are always so fun and giving.