28/12/21
Very disappointed
*disclaimer* this is not to defame this complex, this is a real life experience that has resulted in a very dissatisfied tenant. The pictures say it all*
I have been a resident here for 2 years. My gf and I recently transferred to a bigger “upgraded” apartment on 12/17/2021. We were very excited because we were going to host my family for Christmas for the first time in SA. Unfortunately we were given the keys to an apartment that I’m still unsure if it was ever cleaned. We found several areas... of mold around the apt, bathrooms, windows, ceilings, water faucets etc. I vacuumed the carpet prior to moving and found pet hair remains from the previous tenant, enough to fill my vacuum from just the living room. All of the fire alarms were without battery. The 3rd floor balcony has multiple missing bolts that hold the patio railing to the building. Drains with human hair from previous tenant, just absolutely disgusting. The manager could not confirm in person that this apt was checked for its cleanliness, only the fact that it was a “quick turn around”.
We are currently working with legal counsel to remediate these issues. The apt manager denied us a mold test per my request. Stating that their maintenance man was qualified enough to remove all the “black substance” in our apt. Multiple times I communicated that I have serious respiration issues with mold, yet that was not of their concern. My gf and I have both left messages with the Anterra Property Management group with no luck in receiving a call back. My main concern is that the current staff at this apartment believe it to be ok to deliver a new residents apt to them like this. I firmly believe that the staff should be held accountable for this serious offense. This is not ok and something needs to change. Anterra Management please call me before any more future tenants are treated like this. This is suppose to be a luxury apt in one of the nicer parts of San Antonio, Rogers Ranch. I am beyond disappointed that I had to tell my siblings they could not come for Christmas because I was in fear of their health with her newborn due to the mold.
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