Regency at First Colony

My overall experience living at this apartment community was below average. The unit itself had several issues from the start — ongoing pest and roach problems, and even sections of the floor that kept coming off. The air conditioning units were outdated and inefficient, making the apartment uncomfortable and driving up electricity bills.
In addition, the valet trash service was unreliable and often did not pick up trash as scheduled, creating inconvenience for residents. The exterior of the... building was also poorly maintained — cobwebs are only cleaned once a year, and they grow so extensively that they stick to your hair and face when walking by.
When I moved out, I was wrongfully charged a cleaning fee despite deep cleaning the apartment. The only reason given was a couple of water marks on the faucet and sink, which felt unreasonable and unfair.
Most of the staff were unhelpful and often gave false promises. The only exceptions were Kevin and the maintenance technician, both of whom were professional and genuinely helpful. Unfortunately, this was overshadowed by poor overall management.
The amenities were also disappointing — the gym was poorly maintained, and the pool was almost never cleaned.
I would not recommend this property unless there are major improvements in maintenance and the property management. Lee mas

I was living in a 1 bed 1 bath for few months amd moved to a 2 bed 2 bath.Kevin,Kim and Jessica are wonderful people to work with who made my onboarding smooth and easy.Problems need to be raised in the system and depending on priority and urgency will be promptly addressed.The community is lively and so are the residents here..

Living here has been disappointing due to poor management. The gate has been broken since early this year, creating major safety concerns as it remains open 24/7. Grass cutting, once regularly done, is now rare, leaving the grounds unkempt. Pest control is lacking, which has led to an increase in bugs around the apartments. The gym and swimming pool are frequently dirty, making it unpleasant to use these amenities. Basic upkeep is neglected, which is frustrating for residents who expect better... maintenance. Overall, it feels like management has let things slip, and it’s impacting the quality of life here. Lee mas

I recently moved out of this complex due to all of the problems. Within the first couple of months, I had a major roof leak, that took them over a month to come and repair. The A.C. went out, they finally showed up 2 days after the invoice was submitted because I called them again to see why they had not showed up. Finally, he shows up and only changes the thermostat, which was not the problem at all. Called back again 2 days later and it took them over 5 hours to determine it was the compressor... , then had to wait another 3 days before the came to fix it. I was without A.C. over a week. with it being over 85degrees outside. They brought in a window unit that did nothing but run up electric bill. Not one time did the managers reach out to me considering this is supposed to be an EMERGENCY SITUATION, to offer me compensation for a hotel or anything. Then not even a few weeks later the hot water heater line burst all over my stuff in the laundry. It was always one thing after another with the place and the Maintenace people are a JOKE. To have an apartment that is upstairs, and the door is down, NOOOO doorbell and was told it was too old to fix and I would have to purchase my own if I wanted one. The water in the bathrooms had to be fixed because the water always ran slow. When I moved into the apartment the guest bedroom smelled like mold. It took me awhile to get that smell out. The windows and doors have gabs under them, so it was always a draft in the apartment. You will need lamps for the living room and guest bedroom was not told when I moved in. The front doorknob if you weren't careful when turning it, it would fall off. It took them over 3 days to come fix that. Being above garages you were always awakened by the neighbor's garages going up and down. being charged $25 a month for trash pic up that was hardly ever picked up. I threw my own trash away considering the dumpster was 50 feet outside my door and most of the time trash was everywhere. I finally move out and I get a bill for over $200 for some ridiculous charges, a water bill $140 for one person, I never got a bill that high while I was living there, no washer and JUST ME THAT LIVES THERE. I found paying $56 a month ridiculous. considering I came from a 3k sq ft home with 3 people in it and paid this much. What a rip off! It was in my lease for them to call b4 coming since worked from home, most of the time that didn't happen. Lee mas

BEWARE!!!!! BEWARE!!!!! BEWARE!!!!!

If you plan to move here, do not select the lofts with attached garages on the highway 6 side. All is well until the children get out of school or on the weekends. They use the driving space between the detached garages and the lofts as a playground. The children hit the detached garages with balls using them as a basketball goals (so there are very disturbing loud noises) The balls are thrown on top of the roofs, they attempt to climb on top of the roofs and... if you are renting one of those garages, they hit the vents which keeps the vents closed causing your car or stored items super hot. If they aren't playing pretend basketball, they are playing pretend soccer hitting your front door which is a very disturbing loud noise. They scream and yell while using very blue language. They have to be told to stop throwing the ball if you are trying to walk to your car or trying to park in your garage or pulling out of your garage. Both of us have been hit along with both of our cars. . We have asked management to stop the playing in the area and have received no assistance. We have spoken to the unruly children and they just won't comply. We basically have to admonish them every day! The property built a playground but it is for toddlers.



We have a doorbell that does not work. We were told it is too old to repair! There are garages underneath. The one directly underneath the Master is very loud that it wakes us every time the neighbors leave (and they go and come a lot). It is not their fault that the garage door opener chain is old. We have asked management to replace but our requests have been ignored. So, we don't sleep well. We have requested screens for our windows. One day, maintenance covered a hole in in the first restroom with something that was toxic. We could not breathe! We had to open the windows with no screens inviting birds, flies and whatever wanted to visit us in! We have requested screens. It's been 2 months and still no screens. One of the high ceiling light bulbs blew. This light is vital for going up and down the stairs upon entry. It took three weeks and three requests before the light bulb was replaced. A 16ft extension ladder was required to replace it or we would have replaced it without thought. We had to use our cell phone lights to avoid an accident.
Lee mas