Vistas of Annandale

My family and I moved out in July 2022 and never received a final utility bill. Fast-forward to the end of May 2023, and I receive an email from a collections agency saying I need to pay them. I provided Vistas a forwarding address, email, and phone number and never received a bill, notice it was delinquent, or notice it was being sent to collections. I paid the debt, but this is completely unacceptable and unprofessional.

My family and I moved out in July 2022 and never received a final utility bill. Fast-forward to the end of May 2023, and I receive an email from a collections agency saying I need to pay them. I provided Vistas a forwarding address, email, and phone number and never received a bill, notice it was delinquent, or notice it was being sent to collections. I paid the debt, but this is completely unacceptable and unprofessional.

DO NOT MOVE HERE, I’m not really a person to leave reviews, good or bad, but this place has been the WORST place to live and I wish we moved when it was time to renewed the lease last year. This place wasn’t too bad, then the new management took over and everything went to trash. They jacked up the prices but made no meaningful changes around here. Nobody answers the phone at the leasing office and they always closing or closing early. They changed the meters for the apartments (which they... didn’t even tell to the residents, they sent a letter with weird wording and we had to call the actual utility company to explain) and we went from paying $180 at the most expensive for utilities to OVER $240 minimum. They say it’s dynamic pricing or whatever BS but it’s unfair because why does a unit with only two residents have to pay like it’s 5 people living here. Then they took away the parking rules so now any and everyone can park here so you better get home by 8pm cause you not getting a space near your building otherwise. Good news is you can pay an extra $100 A MONTH to get an assigned space (it might even be more than that, that was the price for a spot when we first moved in under old management). We still pay for trash but they took away the trash service, so what are we paying for? They charge fees for no reason. It seems like they pay more attention to landscaping than actually making this place liveable for residents. I’m so close to going to finding a lawyer to file a suit against this place because they are not being ethical in how they’re running this place. I’m absolutely going to find a way to legally break this lease as well. DO NOT move to this place, please pay attention to the reviews. As soon as you sign that lease you will regret it. Go somewhere else. I also see that the Vistas owner is replying acting like they’re concerned just to save face, but I hope it they see the issues and jump on actually fixing them because if it isn’t me who sues this place, someone will, and if it’s a class action I’m joining this place is the worst. I hope it gets shut down Lee mas

Probably one of the worst places I've ever had to suffer through living at.
- Mice and rats throughout the complex.
- Constant pipes breaking, causing no hot water or no AC, water all through the parking lots, then charging the whole community for the water loss, then having to credit the charge after being found guilty of fraud.
- Trash compactor was always broken, so they put in dumpsters that get dropped in the middle of the road, then get overflowed with trash.
- Complete lack of landscaping... and groundskeeping. There was always trash everywhere and half the ground is mud.
- People that live here do whatever they want. People were having bonfires on their balconies. Fist fights in the parking lot. Blasting music in the middle of the night. One morning, I woke up to a half-naked woman sleeping in the building lobby. Lee mas

My wife and I lived there for 1 year but glad we moved out. The price and size of our apartment were nice, but communication with management was a consistent problem whether it was trying to get our water or air conditioning fixed. We lost heat durning the winter and took 3 days for them to fix it. We also had a persistent mice and problem. We get that bugs will come in the unit, but they never solved the mice issue and we had to buy our traps to catch them.
It looks like a new company has... taken over, and I hope they do a better job and Ross did. Otherwise choose another place until they fix their issues. Lee mas